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Arsenal Gap Year Volunteer Coach
Community Offices


Role Title: Arsenal Gap Year Volunteer Coach

Location: Arsenal Hub and Worldwide

Remuneration: Voluntary.

Arsenal in the Community is dedicated to improving the lives of our local community through the delivery of various programmes across sports, education, health and social inclusion. These programmes embrace a wide variety of community involvement and they are delivered and received with the same energy and commitment today as when they started over 30 years ago.

Through the Arsenal Gap Year Programme, volunteers are given the opportunity for a truly unique experience gaining key employability and life skills whilst representing the Club in London and around the world. The basis of the programme follows this structure:

Stage 1 is based in London, at the Arsenal Hub, and lasts 5 months. This stage provides training and development opportunities for our 'Gappers' including coaching qualifications, First Aid, Safeguarding and TEFL courses. 'Gappers' are then placed within PE departments in local schools to build up their coaching experience.

Stage 2 gives our 'Gappers' the opportunity to travel abroad to coach at one of our community programmes around the world for a period of up to 4 months. 'Gappers' also have the choice to remain in London if they do not wish to travel abroad.

Stage 3 provides the chance for a second placement abroad or continuation in London.

Successful applicants onto the programme would need to be aged 18+ at the start of the programme. This is a development programme - a successful applicant will have a willingness to learn and a desire to improve leadership skills in order to gain most from the experience.

Key Responsibilities:

  • Assist with the planning and delivery of first-class coaching at designated projects using the Arsenal in the Community philosophies and training methods.
  • Support the Session Lead of the group you are allocated to, ensuring all appropriate policies and procedures from the Club or those of any host organisation are adhered to.
  • Liaise with teachers and parents/guardians in a professional manner, directing questions to an appropriate person of authority at Arsenal in the Community and/or any host organisation.
  • Assist with the delivery of curriculum time PE sessions in school placement.
  • Lead extra-curricular football sessions at school placement.
  • Liaise with PE staff with regards to all aspects of school placement.
  • Ensuring the venue and equipment are left in good order.
  • Completing and submitting any necessary documentation following a session or event, including registers and the recording of incidents or information that Arsenal in the Community and/or the host organisation should be made aware of.
  • Ensure the health and safety of all sessions.
  • Attend and be prepared to participate in the required Coach Education training sessions and Development Reviews with the Project Coordinator(s) when requested.
  • Ensure all documentation is provided in a timely manner for enrolment onto the programme, as well as for all UK and overseas placements, courses or other needs as requested by the Project Coordinator(s).
  • Complete any additional tasks set by the Project Coordinator(s).
  • Support other Arsenal in the Community projects where appropriate.


  • The Arsenal Gap Year Programme is open to everyone from school leavers to those wanting a career break.

Desired Experience:

  • Some experience of community/youth focused projects.
  • Some experience of volunteering and/or working with children and youth.


  • Interest in coaching children and youth of all abilities of various ages.
  • Knowledge of the Arsenal in the Community methods and philosophies and Club Vision and Values (training to be provided).
  • Good organisational skills.
  • Good communication skills with adults and children.
  • Ability to respond to unforeseen challenges/ issues effectively, with a calm and considered approach.
  • Committed and 'can-do' attitude.
  • Flexible approach to work within a fast paced environment.
  • Ability to work within a team and take responsibility as an individual.
  • Good literacy and numeracy skills.
  • Language skills are an advantage.

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Closing Date: 27/04/2018

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Stadium Tour & Museum Marketing Executive
Highbury House


The primary objective of the Stadium Tours & Museum Marketing Executive is to support the Marketing Manager - Retail, Stadium Tours & Museum to maximise sales and footfall for Arsenal Stadium Tours.

Key Responsibilities:

  • Account management of key travel affiliates including tour operators, wholesalers, group organisers, online operators and coach operators to significantly grow group and FIT bookings for Stadium Tours. Providing regular updates to tour products and closure notices which may affect trading.
  • Optimise relationship with travel industry agencies through attending business workshops, networking events, utilising their marketing channels and working with their PR teams to help position Arsenal Stadium Tours as a must see London visitor attraction in order to drive B2B and B2C awareness and sales.
  • Attendance at travel industry trade shows within the UK and overseas to drive awareness of Stadium Tours product.
  • Work with the Club's Communications Department to raise the profile of Emirates Stadium as a London visitor attraction through relevant direct-to-consumer media and travel industry media.
  • Assist the Marketing Manager - Stadium Tours & Museum with the management and delivery of the Stadium Tours marketing plan (on & offline) which includes seasonal and year round marketing activity for Stadium Tours to the London tourist audience (B2C), travel trade (B2B) and Arsenal Club Channels (B2F)
  • Assist the Marketing Manager - Stadium Tours & Museum with the management of the Stadium Tours Marketing budget.
  • Management of external agencies e.g. design, print, digital, media, to ensure the delivery of innovative and creative marketing advertising campaigns.
  • Oversee content updates to the Arsenal Stadium Tours website, e-ticketing and promotional literature.
  • Work closely with the Stadium Tours Operations Team to assess the stadium tours products (Self-Guided Audio Tour, Legends Tour, Matchday Tours and VIP Legends Tours) and identify opportunities to enhance the customer experience.
  • Assist the Marketing Manager - Stadium Tours & Museum on seasonal and ad hoc tour experiences
  • Work closely with the Club's media team to ensure relevant and timely social media content is delivered for the promotion and publicising of Arsenal Stadium Tours.
  • Ensure that the tour's audio-visual and visual content remains up to date and relevant to the Club's values
  • Proactively work with internal stakeholders to ensure that all Club and partners' sales and marketing channels are effectively utilised to drive sales.

Main job requirements and person specification


  • Relevant tourist industry experience would be an advantage
  • Relevant experience in a fast past marketing environment
  • Experience of managing of marketing budgets


  • Job holder should have the gravitas and presence to negotiate and network with external and internal contacts
  • Good liaison skills required to manage a network of domestic and international agencies.
  • Commercial focus on driving revenues through new opportunities
  • Creative thinking and idea generation skills - self starter.
  • Proactive and flexible

Closing Date: 26/04/2018

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Safeguarding Administrator
Highbury House


The Safeguarding Team sits within the People function and works across the Club to promote and raise awareness of safeguarding practices, legislation and requirements as set by the Premier League. Safeguarding is integral to all of the work across the Club and central to safe recruitment practices. The Team consists of a Head of Safeguarding, Safeguarding Coordinator Men's Football and Safeguarding Coordinator Women's Football and Arsenal in the Community. The team manages all Disclosure and Barring Service (DBS) criminal record checks (CRC) and overseas checks as well as administering self-declaration forms. Furthermore, the team promotes safeguarding through training and education to employees, workers, consultants, other key staff, parents, volunteers, children, young people and adults at risk.

The role is primarily to support the Safeguarding Team and to manage safeguarding administration Club wide. This will also include all vetting and checking (criminal record checks) processes across the Club and overseeing the Departmental CRC Verifiers.

The role is broad and interesting and would suit an enthusiastic, highly organised and methodical individual who will be excited by the opportunity to deliver and thrive in this fast paced and dynamic team.

The successful applicant for this role will work with departments across all of the Club's sites with predominant focus and interaction with those Club departments that come into contact with children, young people or adults at risk.

Key Responsibilities:

Safeguarding Team Administration:

  • Team administration support including; generating reports and documentation, arranging meetings and producing minutes of meetings.
  • Maintaining accurate safeguarding records for the Club including updating the Safeguarding Risk Register and Safeguarding Action and Implementation Plan.
  • Drafting basic safeguarding documentation which can be used across the Club including consent forms.
  • Managing relevant safeguarding files and implementing a calendar of key events.
  • Carrying out general administration processes as directed by the Head of Safeguarding.

Safeguarding Support:

  • Providing general support for all safeguarding related matters including cases and policies to employees, workers, consultants, contractors, volunteers, children and young people, parents, carers and adults at risk.
  • Coordinating and supervising the Departmental Safeguarding Officers (DSO's), providing orientation for newly appointed DSO's.
  • Supporting the audit administration and planning process for all international Soccer Schools to ensure they adhere to the Safeguarding Standards.
  • Ensuring all community partners adhere to their SLA and agreed safeguarding commitments.
  • Ensuring all matchday and Emirates Stadium providers are adhering to their contract or SLA and audit reports are actioned.
  • Updating and producing documents such as host family agreements, ensuring signed copies are held on file and any queries/issues are dealt with.
  • Responding to and dealing with all safeguarding enquiries and escalating where relevant.
  • Supporting case investigation into allegations of poor practice or abuse and preparing external referrals as directed by the Head of Safeguarding.
  • Processing safeguarding invoices (e.g. CRC departmental recharges).
  • Supporting the Head of Safeguarding with managing the safeguarding budget.

Statistics, Audits and Meetings:

  • Ensuring all Premier League audit documents are kept up to date and relevant evidence is provided.
  • Providing quarterly reports on key data and significant trends such as criminal record checks, case management and success stories.
  • Providing statistical data and management information for monthly Executive Committee Meetings.
  • Providing annual reports on all safeguarding related SLA's and partners against the Safeguarding Strategy and Action and Implementation Plan.
  • Attending Club Health and Safety committee meetings as directed by the Head of Safeguarding.
  • Managing all safeguarding meeting arrangements, including DSO meetings and producing agendas, resources, attending meetings and taking comprehensive minutes, following up on actions and priorities.
  • Auditing readiness/preparatory work and following through on actions.
  • Ensuring Club compliance with GDPR requirements from a safeguarding perspective.

Club Safeguarding Polices & Procedures:

  • Ensuring that all Club Safeguarding Policies (and procedural) documents are regularly reviewed and are up to date with relevant legislation changes as directed by the Head of Safeguarding.
  • Posting updated policy and procedural documents on the Club's website and intranet.

Vetting and Checking (criminal record checks):

  • Ensuring the Club's Safe Recruitment Guidance is kept up to date and is adhered to Club wide.
  • Overseeing all CRC checks (UK and overseas) and verifying identity documents in line with the Club's policies and procedures ensuring new starters and renewals are processed in a timely manner.
  • Overseeing the Departmental CRC Verifiers to ensure compliance with DBS legislation.
  • Designing and delivering vetting and checking training to all CRC Verifiers and orientation for newly appointed Verifiers.
  • Ensuring all records and profiles are uploaded to the HR system.
  • Managing all outcomes with content and administer risk assessment meetings with the Safeguarding Team and Departmental Safeguarding Officers as appropriate.
  • Ensuring all external providers undertake relevant checks and adhere to the contracts/SLA's in place.
  • Providing support to the HR team in relation to safe recruitment including ensuring Right to Work.
  • Auditing departmental vetting and checking processes to ensure all checks are completed and are satisfactory.
  • Producing weekly DBS status reports and circulate accordingly.
  • Supporting Stadium Management with matchday accreditation to ensure the relevant level of CRC's are in place for the whole match day workforce.

Safeguarding Training:

  • Assisting with the implementation and delivery of the Club wide safeguarding training programme.
  • Supporting the Head of Safeguarding in design and delivery of monthly orientation safeguarding training for all new starters.
  • Delivering safe recruitment training to DSO's and relevant others in relation to the online criminal record check system.
  • Designing and deliver basic safeguarding training, including workshops for the TESL, Safeguarding Stewards and Security Teams.
  • Carrying out all administration relating to the Club's internal and external safeguarding training programmes, liaising with suppliers, booking venues and ensuring all events are run with the appropriate training materials and are evaluated thoroughly.
  • Ensuring training evaluation is recorded and reported in line with the safeguarding statistics and certificates are issued to delegates, where appropriate.

Host Families:

  • Administering the recruitment process for new host families including liaising with the Youth Academy Player Liaison Officer, the Health and Safety Manager and the Safeguarding Coordinator.
  • Undertaking vetting checks for all host families and maintain accurate records.
  • Ensuring Youth Academy is compliant with the Premier League safeguarding rules and audit processes.

Person Specification:


  • Educated to degree level or equivalent experience.
  • Evidence of Continuing Professional Development in safeguarding.
  • Satisfactory criminal record check.

Specific Experience:

  • Comprehensive safeguarding administration experience or relevant equivalent within a fast paced environment.
  • Experience of managing criminal record check processes in line with legislation.
  • First class IT skills including a strong working knowledge of all Microsoft Office applications and experience of using databases.
  • Analysing data and producing safeguarding management information in various document applications.
  • Managing sensitive issues and working in an environment where maintaining confidentiality is key.


  • A sound understanding of safeguarding and vetting and checking processes in football or within another sporting environment.
  • Exceptional understanding of the legislation surrounding safeguarding and vetting and checking.
  • Exceptional organisation skills, including the proven ability to proactively manage a fast-paced and varied workload.
  • Knowledge of safeguarding cases in a sports context and the ability to support with safeguarding concerns.
  • Able to communicate effectively within business meetings with a broad range of internal and external stakeholders, adapting style and approach as and when required.
  • Able to display the confidence, integrity and gravitas required to build sustainable relationships at varying levels representing the Safeguarding Team.
  • Ability to think holistically with excellent planning skills.
  • Exceptional attention to detail at all times.
  • Flexible approach to work including evenings and weekends and across multiple sites where required, and committed to developing a positive team ethos.
  • Ability to write comprehensive monthly and quarterly reports, audit documents and write extensive minutes for meetings.
  • Ability to handle confidential data sensitively and ensure the retention and storage of confidential data complies with the Club's data handling policies.
  • Committed to equality, diversity and inclusion.

Closing Date: 08/05/2018

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Partner Services Manager
Highbury House


The Partnerships team sits alongside the retail, marketing, content, hospitality and business development teams within the Commercial department.

The Partnerships team has dual objectives of both revenue generation (through the fees obtained through our official Partnerships), and brand development (through our Partners utilising their marketing rights to promote and develop the Arsenal brand in the UK and beyond).

Within the Partnerships team there are two main areas of focus - attracting and signing our Commercial Partners (Partnership Development), and Partner Services, who are responsible for managing the relationships with existing Partners to ensure both parties optimise the return from each agreement.

The Partner Services team aims to add value to our Partners with a 'best-in-class' approach, whilst also working seamlessly with other departments within Arsenal to ensure Partner rights are leveraged effectively.

The successful applicant in this role will be Supporting Head of Partner Services in:

  • Delivering best-in-class Partner Services to the Club's Official Naming Rights & Shirt Partner
  • Possible additional Partner management responsibility depending on workload
  • Ensuring Partnership rights are planned, delivered, evaluated to the highest of servicing standards in order to optimise ROI/ROO for Partners

Key Responsibilities:

  • Overall responsibility for the day-to-day management of Emirates
  • Full ownership of client relationship with responsibility to collaborate in development of strategic activation plan
  • Provide a dedicated and consistently high level of service to the Partner in line with the investment provided to the Club
  • Build detailed knowledge of Partner business to help drive mutually beneficial activation programmes
  • Provide the Head of Partner Services with detailed updates on status of Partner activity on regular basis
  • Ensure contractual obligations are fulfilled flawlessly at all times
  • Measurement / reporting: Continuously track and deliver post-campaign evaluations on Partners activation
  • Utilising data and insights to continually improve Partnership offering
  • Support Head of Partner Services in managing & implementing specific projects throughout year

Person specification


  • Educated to degree level or equivalent
  • Languages an advantage

Specific Experience:

  • Relevant experience of providing first-class account / project management for, or on behalf of brands across multiple sectors & markets
  • Strong understanding of brand marketing and experience of managing / implementing campaigns across traditional and new media channels (e.g. digital / social media)
  • Experience in managing, planning and implementation of Partnership related activation programmes
  • Experience of rights management & fulfilment (including brand approvals / brand guardianship)
  • High levels of project management experience
  • A passion or empathy with sport/sports entertainment
  • Staff management experience


  • Attention to detail and excellent organisation, planning and project management skills to ensure flawless delivery of rights
  • A dynamic, confident communicator (verbal, written) who is able to build mutually beneficial relationships with a broad range of internal & external stakeholders
  • Consistently demonstrating a highly professional and positive attitude to team members and other stakeholders at all times
  • Innovative, lateral thinker who is able to balance operational delivery with the drive to make creative & continuous improvements
  • An understanding of brand dynamics and consumer trends
  • Experience in managing, interpreting and delivering against Partner / brand related contracts
  • Ability to compile reports and / or presentations at standard which can be provided to senior management

Closing Date: 03/05/2018

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Premium Sales Executive (Fixed Term)
Highbury House


The Premium Sales department is a subset of the Hospitality department. The Premium Sales department is responsible for generating new business and delivering the sales and marketing plan for the premium areas of the stadium to include: Seasonal Boxes, Club Level Season tickets, Seasonal Premium/regular dining, match by match hospitality, and match by match dining.

The primary purpose of this role is to bring a proactive, data-driven, strategic approach to selling seasonal Club Level season tickets, premium and regular seasonal dining and match by match hospitality.

Key Responsibilities

  • Drive sales of match-by-match inventory using a data-driven, proactive, strategic sales approach
  • Pro-actively build the Club Level and Box Level waiting list
  • To use CRM to capture all interaction with existing and potential clients and to identify sales trends and potential areas of opportunity
  • To undertake outbound sales calls and external appointments to achieve targeted numbers of sales for Club Level Season tickets, Seasonal Executive Boxes, Premium & regular seasonal dining, match by match hospitality, match by match dining, and any additional products that may be required by the club
  • Research and establish sales initiatives to build the database of potential clients and drive further hospitality sales
  • When required, attend commercial and networking evenings to represent the Club and to increase awareness of Arsenal Club and Box Level facilities amongst potential clients and attracting new business
  • Liaise directly with the M&E team to explore potential cross-selling opportunities for both departments
  • Follow-up any assigned inbound inquires
  • Convert sales leads from incoming enquiries
  • To be in attendance during each matchday to establish new contacts in order to continue to build the sales pipeline
  • Complete any administration as required
  • Liaise with all other departments within the hospitality section and other Arsenal departments
  • Liaise with Delaware North Companies employees and managers on match days and during Club Level events
  • Communicate internally with the Box Office team and Premium Membership Service to transition clients from the sales team to the operations/service teams
  • Actively monitor personal performance at work, looking to consistently contribute to personal objectives and team goals, and focus own activities accordingly
  • Undertake other tasks that from time to time may be allocated to the jobholder that are appropriate to the level/grade of the job

Main Job Requirements and Person Specification


  • Educated to Degree level or equivalent
  • Excellent knowledge of the sales process

Specific Experience

  • Relevant experience of working in pro-active sales, ideally within an FMCG sales environment and/or with high net worth clients
  • Track record of high performance within a sales environment


  • Excellent written and spoken English
  • Knowledge of MS Office suite of programmes
  • Possess a problem solving, pro-active and consultative approach to meeting clients' needs
  • Able to identify problems quickly and balance solutions with time/cost
  • Able to present complicated options in a clear and effective manner both over the phone and in person
  • Able to function well in a high pressure environment
  • Able to source own sales leads
  • Able to complete work to a set schedule with minimal supervision
  • Able to multi task effectively
  • Positive and flexible approach to work with a proven commitment to teamwork
  • Proven ability to communicate effectively with a dynamic range of individuals - both internally and externally
  • Excellent organisational, presentational and interpersonal skills

Hours of Work

Your normal basic week is 09:00 to 17:00 from Monday to Friday including one hour for lunch; a total of 40 hours per week. Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Please note, you have until 23:59pm on 3 May 2018 to apply for this vacancy.

Closing Date: 03/05/2018

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Arsenal Gap Year Volunteer Coach
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