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Information Security Manager
Highbury House
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Description

DEPARTMENT DESCRIPTION

The IT department is responsible for the design, build & support of the Club's IT systems, telephony and supporting infrastructure and network.

This encompasses:

  • Business facing application development and project management of systems
  • Application support
  • Service Desk and IT Operations
  • Matchday support for IT
  • Infrastructure Management
  • Network design & support

JOB PURPOSE

The Information Security Manager is a broad, hands-on role responsible for identifying cyber risk, supporting the definition of the strategy to address risk, and creating a detailed and prioritised programme of work in line with the strategy to address that risk.This role will need to drive the IT Team and any third parties to execute this programme of work and support the communication and implementation of any end-user impacting elements across the Club.In addition, this role will be responsible for any regular security testing and achieving any relevant accreditation for compliance purposes (e.g. PCI, PSD2).

This role will also be the key point of escalation for any security breaches and provide assurance from a cyber security perspective for any existing or new technology at the Club.

It is expected that this role will act as the Club's trusted adviser on all cyber security matters.

KEY RESPONSIBILITIES

KEY RESPONSIBILITIES

Information Security

Support the definition of our cyber strategy to address risk, and creating a detailed and prioritised programme of work in line with the strategy to address that risk

Drive the IT Team and any third parties to execute the cyber programme of work in a timely manner

Support the communication and implementation of any end-user impacting security initiatives across the Club

Perform regular security assessments based on an agreed security framework and maintain compliance against that framework

Ensure the Club has the appropriate tools, monitoring, reporting and escalation to maintain the appropriate level of cyber security

Manage relationships with third-party security suppliers

Provide assurance from a cyber security perspective for any current and new IT systems

Monitor and act upon outputs of security tools, intelligence sources and information provided via third parties relevant to the security of the Club

Help define and enforce the appropriate level of governance at the Club

Regularly report on cyber risks and mitigation plans for those risks

Act as first point of escalation for any security breaches and be responsible for the investigation, documentation and future mitigation of that breach

Create a 'security aware' culture at the Club

Ensure the currency of any policies and procedures in the Club relevant to cyber security

Keep abreast and communicate best practice and new developments in the cyber security industry

Continuity Management

Identify risks in IT infrastructure and systems where vulnerabilities could lead to degradation or loss of service

Work with the IT Team to ensure remediation of those vulnerabilities

Penetration Testing

Manage annual penetration testing exercise (internal, external, web application, firewall)

Manage remediation plan for non-compliant items

Manage any ad-hoc tests for existing or new systems

Match/Event responsibilities and organisation

None

Out of hours support

In the case of a security breach only

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

Educated to Degree level (or equivalent)

IT security qualification such as CISM, CISSP or similar

Technical background desirable

Specific Experience:

Significant breadth of experience of IT security and data protection compliance, preferably within a blue-chip organisation including:

  • Experience with common information security management frameworks, such as International Standards Organisation (ISO) 2700x, the IT Infrastructure Library (ITIL) and Control Objectives for Information and Related Technology (COBIT) frameworks and Centre for Information Security (CIS)
  • Deep familiarity with applicable legal and regulatory requirements, including, but not limited to, GDPR, PCI-DSS, PSD2
  • Experience developing and maintaining policies, procedures, standards and guidelines
  • Experience in security testing (e.g. vulnerability scanning and penetration testing)
  • Experience of cloud-based security controls and implementation including Office 365 and Azure
  • Experience of managing a security programme of work
  • Experience in application development security testing (e.g. white box, black box and code review)
  • Experience of the implementation of end-user security training
  • Experience of security auditing
  • Experience of configuring and implementing a SIEM

Abilities/Skills/Knowledge

  • Expert knowledge of data protection law and practices, including an in-depth understanding of GDPR
  • Expert knowledge of PCI and PSD2 regulation
  • A thorough understanding of the technical architecture and concepts underpinning cyber security including on premise and cloud-based system
  • Strong integrity and professional ethics
  • Independent thinker with strong initiative
  • Ability to communicate effectively with a range of stakeholders, including executive management
  • Strong relationship management and influencing skills
  • Strong project management skills
  • A strong understanding of the business impact of security tools, technologies and policies.
  • Strong analytical skills to:analyse security requirements and relate them to appropriate security controls

-analyse the risk associated with data processing operations and have due regard to such risk

  • Knowledge of and experience in developing and documenting security architecture and plans, including strategic, tactical and project plans.
  • Familiarity with the principles of cryptography and cryptanalysis
  • Proficiency in performing risk, business impact, control and vulnerability assessments

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Closing Date: No closing date

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Social Inclusion Officer
Community Offices
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Description

DEPARTMENT DESCRIPTION

Arsenal in the Community is dedicated to improving the lives of our local community through the delivery of various programmes across sports, education, health and social inclusion. These programmes embrace a wide variety of community involvement and they're delivered and received with the same energy and commitment today as when they started 30 years ago.

JOB PURPOSE

The primary purpose of the role is to lead on the delivery of the Kicks programme in Hackney and parts of Islington while working closely with colleagues, local partners and young people to deliver a social inclusion project to a high standard.

KEY RESPONSIBILITIES

Day to day delivery and organisation of Social Inclusion programmes within Hackney ensuring KPI's are met

Ensure compliance with Arsenal's safeguarding policies

Organisation and delivery of the football programme and providing supervision and support to the casual coaching staff and volunteers.

Work effectively with external stakeholders to break barriers between police and young people, by promoting sessions and workshops.

Signpost/refer young people to sessions linked to the personal development opportunities. This is to include education, training and employment opportunities along with all relevant exit routes.

Work effectively with partners to identify and promote volunteering and development opportunities for participants and record progress using the Premier League monitoring and evaluation system.

Effectively deliver education and football sessions in local schools, Pupil Referral Units and other alternative education settings.

Encourage a culture of volunteering by motivating relevant participants to engage in volunteer roles.

Act within appropriate professional boundaries

Ensuring compliance to Health & Safety and Safeguarding policies ensuring all activities are delivered in line with required regulatory and statutory procedures.

Responsible for collection and uploading monitoring information as required and in line with Data Protection Legislation.

Work across other social inclusion projects as and when needed.

Develop partnerships with other youth organisations and community football programmes.

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

Minimum FA Level 1 coaching qualification

Certificates in Youth Work / Social Work

Current FA Safeguarding for Children Certificate

First Aid qualified

Specific Experience:

Previous experience working with young people from a variety of social backgrounds

Experience of delivering education and football programmes within Pupil Referral Units

Experience of working with young people in the Criminal Justice System

Experience of delivering estates based football programmes with young people aged between 8 and 24

Experience of working on a multi-agency project

A good understanding of community sport

Abilities/Skills/Knowledge:

A genuine interest in football and appreciation for how sport can engage and bring communities together

Understanding of Arsenal in the Community.

Ability and confidence to motivate and lead a team of sessional staff

Strong oral and written communication skills.

Flexible but professional work ethic.

Excellent interpersonal skills.

Excellent awareness of professional boundaries

Self-driven and motivated with the desire to make a real difference to peoples' lives within the local community.

Proficient in all aspects of Microsoft Office programmes.

Knowledge of local and national education, training and employment opportunities.

Confidential and discreet

Clean driving licence (desirable)

This role requires an enhanced DBS check

Safeguarding

This role involves working with children, young people or adults at risk (Vulnerable Groups) and as such candidates will be subject to enhanced Disclosure and Barring Service (DBS) check. Individuals will also be required to complete a self-declaration form. Both processes will need to be completed prior to commencement of duties.

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Closing Date: 27/05/2019

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Freelance Video Editor
Highbury House
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Description

DEPARTMENT DESCRIPTION

Arsenal Media Group is the digital arm of Arsenal Football Club.

We are the Club's multimedia and production department, responsible for producing all of the Club's digital media. Distributed across tablets, mobiles, on-line and television.

JOB PURPOSE

The Freelance Video Editor will be responsible for editing content for all Arsenal Media platforms. Will work under Producers and Senior Editors to ensure all weekly broadcast and online deliverables are met on time and on budget.

The main priority will be to edit content for the international programming block to the standard outlined by the Video Content Manager. They will also be expected to edit video content for all social and online platforms.

The Freelance Video Editor will be expected to immediately edit to a broadcast standard and be proficient in delivering high quality programming and content with limited supervision.

The successful applicant will be required to undergo a satisfactory enhanced DBS check.

KEY RESPONSIBILITIES

  • Editing completed magazine show for international programming block
  • Editing features and short form content for online and social platforms
  • Delivering technically accurate video content for all platforms
  • Ensuring AMG editing is on trend and in line with contemporary styles
  • Ensuring current AMG workflows and data management protocols are observed
  • Ensuring all footage is captured and stored in line with existing department policies
  • Monitoring of storage use and appropriate file treatment within the archive
  • Aiding in the planning and leadership of the post production team, from concept to final output
  • Overseeing junior and freelance editor's content and ensuring it meets AMG standards
  • History of managing video productions from concept through to output

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

  • Completed A Levels
  • Relevant practical experience

Specific Experience:

This is a position for someone with industry experience, editing to a high level. They also need to be an advanced Premiere Pro user and have had experience editing content use online. Broadcast television experience is preferred, as is a track record of working under pressure and with limited supervision. Applicant will need to display evidence of working to a high standard and an ability to stay abreast of current styles and editing trends. Experience/Knowledge of Adobe After effects is desired but not essential.

Abilities/Skills/Knowledge:

Advanced knowledge of Premiere Pro

Strong editing skills, proven ability to creative narrative from rushes

Ability to work under limited supervision and as a part of a team

Some knowledge of video distribution on social platforms

An understanding of video codecs, encoding and formats

Track record of delivering video content on time and under pressure

A keen interest in media technologies and their applications

A self starter who is committed to adding value and delivering excellent costumer service

Excellent interpersonal and communication skills in order to meet the needs of internal customers

Impeccable attention to detail

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Closing Date: 26/05/2019

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Premier League BAME and Female Coach Initiative
Youth Academy
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Description

The Premier League BAME and Female Coach Initiative

To develop a 'World-Leading Coaching Workforce' it's important that coaching talent is recruited widely. The current coaching landscape across the game is not reflective of the diverse culture within our rich society in the UK. Consequently, the Black, Asian and Minority Ethnic (BAME) and Female Coach Initiative was created by the Premier League in 2015.

The purpose of the scheme is to create coaching opportunities for BAME and Female Coaches with potential to coach in Premier League and Category 1 Clubs. Selected coaches will be supported by part funding of Club salary for the four-year scheme and fully funded coach development via a place on the Elite Coach Apprenticeship Scheme (ECAS).

ARSENAL FOOTBALL CLUB YOUTH ACADEMY

Arsenal Football Academy is a non-residential programme based at Hale End, offering a football training for elite youth players.

The aim of Arsenal Football Academy is to centre each boy's progression as a footballer by providing a World Leading Youth Development programme.The programme promotes the development of genuinely elite training environments to consistently outperform international completion.By placing players at the heart of the programme the aim is to develop and grow future premier league players in an environment which is challenging, developing and inspirational.

The coaching programme is the core activity of the Academy which is supported by a fully integrated programme of Technical and Athletic Development, Holistic Education and a varied games programme which includes tours & tournaments.

The four programmes combine to create a fully integrated environment which will facilitate the players' development at the Academy.

JOB PURPOSE

Covering the full coaching remit, assisting on an effective coaching programme for youths aged 9 to 16 years old, delivering and developing performance pathways and plans and creating an optimum environment for youth players to develop and grow. With the biggest focus being the technical development of our U9 players.

To promote exercise compliance, safe training practices and the benefits of sport & fitness to youth players.

The post holder will play a pivotal role in the development of youth players aged 9 to 16 years old, ultimately creating the premier league players of the future.

KEY RESPONSIBILITIES

  • To promote and deliver the academy player development philosophy
  • The successful applicant will be required to complete a satisfactory enhanced DBS check
  • Lead the U9 players and coach to develop and coordinate all individual and team training sessions - To cater for the needs of the players both individually and collectively in order to maximize the potential of all our players in this age group
  • Assist other coaches in youth development phase to prepare and debrief matches
  • Effectively leading sessions and games with the youth development phase squads as and when required
  • Work with the head of coaching to comply with PL, FA and EPPP rules and requirements - ensuring that PMA is kept up to date and is used to promote player development
  • Ensure all is accurate with individual player review meetings
  • Work closely with the physical, analysis, psychological and operations support staff
  • Responsible for ensuring that appropriate sessions are implemented to cater for all players on the programe and demonstrate a progressive and transparent structure for all players to progress
  • Provide a reporting platform to give constructive feedback at the end of each term for players and to work with the coaching team to implement
  • To actively seek out ways to improve the coaching programme and assist with the implementation and operation of these ideas
  • An active member of the youth squad selection team, analyzing the skills and capabilities of individual players
  • Working with the head of coaching to implement a programme of continuous professional development for the Academy team
  • To attend all relevant CPD events
  • To attend ECAS and PL courses as a representative for the Academy
  • To undertake ad hoc additional coaching duties as and when required ( To coach in all u9-u16 groups when required)

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

  • Successful Candidate will be a BAME or female coach
  • Not currently employed full-time in a category 1 or a Premier League Club as a coach
  • Gained or working towards FA Advanced Youth Award for Coaching 7-11 Year Olds
  • FA Level 3/UEFA B coaching award or equivalent
  • FA youth module 3 coaching award or equivalent
  • First Aid Certification
  • FA Safeguarding Certificate ( Up To date)
  • FA Licence Coaches club membership

Specific Experience:

  • Minimum of 3 years' experience of coaching high level players and/or talented young football players
  • Competent IT skills
  • Proven EPPP Knowledge and experience of using the PMA
  • Experience of coaching youth football

Abilities/Skills/Knowledge:

  • Able to work as part of a coaching team and within the guidelines set by the academy manager.
  • Able to build a strong rapport with the players in the age range
  • Ability to set realistic goals for the players and the team with the head coach
  • Excellent organisational and time management skills
  • Motivated and driven individual
  • Commitment and passion for the game
  • Awareness of how to develop players
  • Have the ability to demonstrate the technical aspects of the game within the AFC training programme
  • Ability to communicate key technical messages in coaching session

Hours Of Work

Please note, this is a Fixed Term Contract. Individuals are required to work at such times (including on public holidays when football matches planned whether at the club or others take place, tours and tournaments) and for such periods as the efficient and conscientious discharge of their duties require

Closing Date: 30/05/2019

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Infrastructure & Operations Manager
Highbury House
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Description

The IT department is responsible for the design, build and support of the club's IT systems, telephone, supporting infrastructure and network.

This department encompasses business facing application development, project management of systems, application support, service desk and IT operations, matchday support for IT, infrastructure management and network design and support.

The role is formed by two distinct areas of responsibility as well as managerial oversight for the Systems Team (Snr. Server Administrator, Server Administrator, Snr. Network Administrator, End-User Systems Administrator, Systems Engineer).

The Operational aspects of the role involves defining how the systems team operates on a daily basis and ensuring the service levels and KPIs of the department are met. This requires defining operational procedures and processes, while ensuring supporting documentation and reporting are both produced, and kept up-to-date, with version controls as required. The Infrastructure & Operations Manager will define system checks and frequencies, backup policies, testing programmes as well as define standards and requirements for the installation of new hardware and software devices into the AFC IT Infrastructure. This part of the role ensures the back of house is in order.

The Infrastructure management portion of the role is to provide technical support and expertise to the Systems Team. It is expected that these elements of the role will require hands-on work. The Systems Team is responsible for the management of Arsenal's IT Infrastructure & Network elements (Network, Servers, Storage, Databases, Telephony and Core IT applications). This will include VMware, SAN, OS, server, database and network installation, configuration and decommission work in line with internal department projects as well as business projects. In order to continually develop the levels of service provided by the IT department, recommendations for upgrade / replacement to the systems and processes used should be presented to the Enterprise Architect. This part of the role enables the team to deliver projects, upgrades and services.

The role will require closely working with the ServiceDesk Manager. This will be to develop and improve ITIL processes and to provide system team resource as required to support the ServiceDesk with both incident and request management where escalation is required.

The Infrastructure Manager & Operations Manager will own change management and problem management and also chair the weekly Change Board.

Key Responsibilities

  • Innovation: identification of new technology to support Arsenal's infrastructure and operations;
  • Network / Server / Storage / DB Operations:Ensuring uptime and performance of the AFC and AMG networks;
  • Network / Server / Storage / DB Design: Work with the relevant systems team member to proactively identify areas of concern such as potential bottlenecks, future requirements or aging hardware and recommend solutions utilising the requirements of the systems team in the most efficient manor;
  • Systems Installation / decommissioning: Ownership for the commissioning into service of new applications and infrastructure. Decommissioning of obsolete applications and infrastructure;
  • Capacity Management: Operation and improvement of capacity management processes to ensure IT services operate effectively;
  • Availability Management: Operation and improvement of availability management processes to ensure IT services operate effectively;
  • Service Level Management: Management, enforcement and reporting of internal and external service levels in relation to the IT Infrastructure;
  • Config Management: Ensuring all configuration is documented and updated in a controlled manner;
  • Release Management:Introduction to service of new releases in a structured, planned and controlled manner;
  • Problem Management:identification of underlying problems in service, and resolution of problems;
  • Stakeholder Relationship Management: Build strong relationships with key business stakeholders and system owners, covering operational performance, process improvements and introduction of new technology;
  • Resourcing*_*_*:* People management of direct reports;
  • Supplier Relationship Management: Build strong relationships with key infrastructure and network suppliers (6 Degrees Group, Trescray, Freedom System Professional);
  • Business Process Improvement: Identification and implementation of process improvements to service;
  • Testing: Responsibility for all test phases relevant to new implementations and introductions to service for infrastructure and network layers;
  • Communications: Ability to communicate with business & IT stakeholders in presenting complex technical information to the appropriate audience;

Match/Event responsibilities and organisation

Overall responsibility for IT support on matchdays when on rota

Priority 1 escalation point on a rota basis

Main Job Requirements and Person Specification

Education/Qualifications/Training:

  • Educated to Degree level (or equivalent)
  • ITIL qualified is desirable
  • Microsoft Server or Network Engineer qualified is preferable

Specific Experience:

  • Demonstrable experience of managing an IT operation/team
  • Experience of implementing new infrastructure and networking solutions into an operational environment
  • Relevant experience of using ITIL methodologies to deliver improved service levels
  • Previous experience of managing IT teams within a fast paced, dynamic organization
  • Experience in identifying performance issues and driving improvement
  • In-depth experience of infrastructure and networking technologies in a theoretical and practical manner. Ideally these will be in Cisco Networks, VMWare, HP Storage, Microsoft Platforms, Xirrus Wi-Fi and Alcatel Lucent VOIP
  • Experience in P1 issue and crisis management or invocation of DR / BCP procedures
  • Advanced documentation management both in terms of creation and design as well as ensuring they are maintained
  • Experience of working with Service Delivery teams on Incident Management and transforming this into pro-active Problem Management
  • Evidence of Stakeholder Management (both internal and external)

Abilities/Skills/Knowledge:

  • Ability to communicate with business & IT stakeholders in presenting complex technical information to the appropriate audience
  • Ability to offer innovative and creative yet pragmatic and effective solutions; a lateral thinker who does not compromise delivery and implementation
  • An effective people manager with a strong track record of developing a high performance team
  • Capable of building sustainable and beneficial relationships with a range of internal and external stakeholders; a strong track record of managing effective business relationships
  • Ability to plan, manage and adapt to the two sided nature of the role
  • Ability to prioritise and delegate a heavily varied workload to deliver results within a fast paced, pressurised environment
  • Results driven with a customer focussed and pragmatic approach
  • Service management and delivery

Hours of Work

Your normal basic week is 09:00 to 17:00 from Monday to Friday including one hour for lunch; a total of 40 hours per week. Matchday working as and when required.

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Please note, you have until 23:59pm on 4 June 2019 to apply for this vacancy.

Closing Date: 04/06/2019

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Arsenal Women Administration Assistant
The Club's Training Ground
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Description

DEPARTMENT DESCRIPTION

Arsenal Women Football Club is one of the most successful female football clubs in the history of the women's game, currently playing in the FA WSL. It prides itself on maintaining high standards and delivering excellence.

POSITION PURPOSE

The purpose of this role is to provide day to day administration support for an increasingly busy department. The main focus will be to support Arsenal Women 1st team operations.

KEY RESPONSIBILITIES

To manage and respond to all emails received in the Arsenal Women email inbox

Write and distribute email, correspondence memos relevant letters

To answer all general phone enquiries including charity requests

To ensure external / internal post and deliveries are dealt with in a timely manner

To assist the General Manager with any work related to player accommodation (to include house viewings, inspections & repairs, communication with landlord/agent etc)

To attend Home match days & assist with Match Day preparation where necessary

Collate VIP tickets, parking requests & Match Day Signage

Updating Player Photos on systems & dressing Room imagery for new players

To produce Team itineraries (home & away matches)

To assist where necessary with ongoing / new projects

To assist the General Manager with Banking/cheques/credit card statements/PDQ machine

To ensure an efficient and smooth running of the office including stationery orders, kit & equipment orders for AWFC Hub

Ad hoc admin support across AWFC

To ensure efficient use of hot desks as per booking system

Update and maintain office policies and procedures

Maintain contact lists

Act as the point of contact for internal and external clients

To be the department internal representative where necessary, such as Department Safeguarding Officer and / or Health and Safety Representative

To adhere to a strict code of confidentiality in respect of any information relating to Arsenal Football Club, Arsenal Women Football Club and its operations.

To undertake any other duties as seen appropriate by the Head of Women's Football

MAIN POSITION REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

Proven experience in a high pressure environment as an administrative assistant

Knowledge of office management systems and procedures

Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)

Specific Experience Required:

Competent IT skills familiar with Excel spread sheets and Word

Excellent time management skills and the ability to prioritize work

Evidence of sound administrative, organisational skills & ability to multi-task

Willingness to work weekends

Ability to work collaboratively within a multi-disciplinary team.

Energy and enthusiasm

Attention to detail and problem solving skills

Excellent written and verbal communication skills

Ability to work in a team environment but also independently

A willingness to work flexibly.

A proactive approach within agreed boundaries

Highly motivated self-starter

Desirable:

Familiar with an elite sporting environment

A strong desire to work as part of a team and to put the team's needs ahead of your own.

Experience in working within women's & girls' football

Understanding of Health and Safety and its application to a sporting environment.

The successful applicant will be required to complete a Club self-declaration and an enhanced DBS check.

Hours of Work

Full time position, permanent

Place of Work

Arsenal Football Club Training Ground, based in London Colney

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Closing Date: 04/06/2019

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Casual Matchday Steward
Emirates Stadium
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Description

The Club is currently seeking exceptional Stewards to work on matchdays/major events on a casual basis at Emirates Stadium. You will operate as an ambassador for the Club and provide a best in class service in order to enhance the fan and customer experience, whilst ensuring safety and security standards are maintained at all times.

Suitable candidates should be smart, friendly and confident when dealing with members of the public.

Responsibilities will include:

  • Preventing unauthorised entry into the Stadium
  • Ticket checks following protocol
  • Ensuring safe entry and exit of fans
  • Manage, monitor and control crowds safely
  • Monitoring exit gates, lifts & staircases
  • Manage conflict and queue management
  • Offer fans and guests exceptional matchday experience

Successful applicants on a casual worker basis must be able to demonstrate the following:

  • Skills and expertise - relevant customer service experience
  • Fan and customer focus - ability to communicate effectively with all guest types
  • Teamwork and drive results - working in a fast paced and busy environment, desire to achieve targets
  • Live the values - live and breathe 'The Arsenal Way', have an understanding of football, and be able to demonstrate Club knowledge and history is desirable
  • The availability and flexibility to work evenings, weekdays and weekends.
  • Be prepared to work in all weather conditions.

Please note successful applicants will be required to undergo a vetting and checking process, including RTW, DBS check and reference checks.

**** Cut off for applicants for our next assessment centre was 14th March 2019. If you applied after this date, we will be in contact in due course with a date.

Next assessment centre is TBC

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Closing Date: No closing date

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Arsenal Gap Year Volunteer Coach
Community Offices
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Description

Role Title: Arsenal Gap Year Volunteer Coach

Location: Arsenal Hub and Worldwide

Remuneration: Voluntary

Arsenal in the Community is dedicated to improving the lives of our local community through the delivery of various programmes across sports, education, health and social inclusion. These programmes embrace a wide variety of community involvement and they are delivered and received with the same energy and commitment today as when they started over thirty years ago.

Through the Arsenal Gap Year Programme, volunteers are given the opportunity of a truly unique experience gaining key employability and life skills, whilst representing the Club both in London and around the world.

The programme is based around the following structure:

Stage 1 is based in London at the Arsenal Community Hub, and lasts five months. This stage provides training and development opportunities for our 'Gappers' including coaching qualifications, First Aid, Safeguarding and TEFL courses. 'Gappers' are then placed within PE departments in local schools to build their coaching experience.

Stage 2 gives our 'Gappers' the opportunity to travel abroad to coach at one of our community programmes around the world for a period of up to four months. 'Gappers' also have the choice to remain in London if they do not wish to travel abroad.

Successful applicants onto the programme would need to be over the age of eighteen at the start of the programme. This is a development programme - a successful applicant will have a willingness to learn and a desire to improve their leadership skills in order to gain most from the experience.

Key Responsibilities:

-Assist with the planning and delivery of first-class coaching at designated projects using the Arsenal in the Community philosophies and training methods.

-Support the Session Lead of the group you are allocated to, ensuring all appropriate policies and procedures from the Club or those of any host organisation are adhered to.

-Liaise with teachers and parents/guardians in a professional manner, directing questions to an appropriate person of authority at Arsenal in the Community and/or any host organisation.

-Assist with the delivery of curriculum time PE sessions in school placement.

-Lead extra-curricular football sessions at school placement.

-Liaise with PE staff with regards to all aspects of school placement.

-Ensuring the venue and equipment are left in good order.

-Completing and submitting any necessary documentation following a session or event, including registers and the recording of incidents or information that Arsenal in the Community and/or the host organisation should be made aware of.

-Ensure the health and safety of all sessions.

-Attend and be prepared to participate in the required Coach Education training sessions and Development Reviews with the Project Coordinator(s) when requested.

-Ensure all documentation is provided in a timely manner for enrolment onto the programme, as well as for all UK and overseas placements, courses or other needs as requested by the Project Coordinator(s).

-Complete any additional tasks set by the Project Coordinator(s).

-Support other Arsenal in the Community projects where appropriate.

Education/Qualifications/Training:

The Arsenal Gap Year Programme is open to everyone, from school leavers to those wanting a career break.

Desired Experience:

  • Some experience of community/youth focused projects.
  • Experience of or willingness to travel abroad and adapt to new, unfamiliar surroundings.
  • Some experience of volunteering and/or working with children and youth.

Skills/Knowledge/Interests:

  • Interest in coaching children and youth of all abilities of various ages.
  • Knowledge of the Arsenal in the Community methods and philosophies and Club Vision and Values (training to be provided).
  • Good organisational skills.
  • Good communication skills with adults and children.
  • Ability to respond to unforeseen challenges/ issues effectively, with a calm and considered approach.
  • Committed and 'can-do' attitude.
  • Flexible approach to work within a fast paced environment.
  • Ability to work within a team and take responsibility as an individual.
  • Good literacy and numeracy skills.
  • Language skills are an advantage.

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Please note, this is a voluntary role and you have until 11.59pm on Friday 14th June 2019 to apply for this vacancy

Closing Date: 14/06/2019

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Deputy Head Grounds Person
Hale End
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Description

Department Description - Stadium Management

Responsible for the preparation and running of the Emirates Stadium and wider facilities at other locations for all events and functions. Department remit includes property and facilities management, spectator safety at events and wider health and safety matters.

Job Purpose

To assist the Head Grounds Person in the day to day maintenance and general upkeep of the Arsenal Youth Academy Hale End.

Key Responsibilities

  • Effective management of all grounds activities to consistently achieve the recognised standards and availability to satisfy both the Club and its end user (e.g. coaches, players, etc) requirements.
  • Management of daily tasks in the absence of the Head Grounds Person.
  • Assist the Head Grounds Person in the management of sports and amenity surfaces for the end user. This will include hand and ride on cutting of grass, strimming around trees, sprinklers, hand digging borders, spreading composts, incorporating into soil, leaf clearing, sweeping up hard standing areas, pruning shrubs, disposing of cuttings and debris, hand-weeding sensitive areas around plants where chemical control is not permitted etc.
  • Monitoring and registration of all maintenance schedules.
  • Good knowledge of the health and safety regulations in the area of responsibility.
  • Communication with coaching staff with regard to pitch rotation.
  • Manage and check facilities, plant, buildings and equipment to ensure safe working practices and health and safety legislation compliance.
  • Management of all equipment so that it is correctly stored, maintained and serviced.
  • Conduct basic risk assessment, assist in developing contingency plans and be able to respond to emergencies. Actively promote safe practices of self and others.
  • Gather and record information to develop trend data and analyse past usage. Make recommendations for improving the best use of resources and playing surfaces.
  • Wide use of machinery in renovation of grass area - use of turf cutters - edgers, scarification, seeding, stone buriers and seeders.
  • Grass cutting and strimming around ball stopping nets.
  • Pedestrian and ride on grass cutters on football pitchers and surrounds.
  • Watering plants and other associated areas with hand held equipment.
  • Marking out pitches.
  • Assisting in the renovation of pitches using equipment associated with this process e.g. tractor and trailor work, sand spreading.
  • Helping out with deliveries, manual handling of bags of sand, sand soil, fertillizer bags, seed bags ranging from 20-25kg.
  • Cleaning equipment stores and associated washdown areas.
  • Replacing ball stop netting plus associated wiring and steel cables.
  • Ad hoc duties as and when required.

Main Job Requirements and Person Specification

Education/Qualifications/Training

  • NVQ Level 3 or above in Green Keeping and Groundsmanship or equivalent. In the absence of qualifications at least 5 years' experience would be necessary in the grounds keeping industry.
  • Spraying certificates PA1, 2 and 6 would also be an advantage.

Specific Experience

  • Be experienced in being able to use a wide range of turf care equipment i.e. cylinder mowers, ride on mowers, scarification equipment plus a wide range of renovation equipment, as well as hedge cutters, strimmers and all equipment associated with amenity landscapes.
  • Experience of managing teams of operatives, planning and organising workloads, allocating duties, monitoring performance and Health and Safety Issues.
  • Previous experience in all aspects of grounds keeping, not only on playing surfaces but amenity landscapes as well.
  • Competent IT skills.
  • Competent management and maintenance of irrigation systems.
  • Prior experience of carrying out other duties in relation to the general upkeep of the training facility.
  • To be able to work not only as part of a team, but also to show the capabilities to work using your own initiative, with the ability to demonstrate a good understanding of the latest health and safety legislation especially when using equipment.
  • Mechanical knowledge would also be an advantage i.e. dealing with mower breakdowns and routine maintenance on equipment.

Abilities/Skills/Knowledge

  • Have a good mechanical knowledge of equipment and be able to assist when necessary in jobs in and around the workshop that require being undertaken including helping change blades and routine maintenance of equipment.
  • Be able to have a flexible attitude in carrying out other duties in relation to the general upkeep of the training facility.
  • High standard in looking after sports turf and amenity landscapes.
  • Be physically fit enough to deal with the manual and physical demands of the job such as the manual handling of deliveries such as bags of material and various weights.
  • Have a meticulous approach to work when attention to detail is essential along with good communication skills when dealing with members of staff along with coaching staff.
  • Ability to use a wide range of turf care equipment i.e. cyclinder mowers, triple and five unit mowers, scarification equipment plus a wide range of renovation equipment.
  • Enjoy working to a high standard and have a flexible attitude, especially in terms of the unsocial hours that might be necessary.
  • A passion or empathy with sports/sports entertainment.

Hours of work will be Monday-Friday 8am-4:30pm and this role may require evening and weekend work.

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Closing Date: 05/06/2019

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Academy Football Analyst
The Club's Training Ground
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Description

Department Description

The department is responsible for providing all football analysis support to teams across all levels of the club, including the senior and development levels.

Job Purpose

To provide football analysis services to the academy men's football team at Arsenal Football Club

Key Responsibilities

The role will focus on providing football analysis support to the U23 side, primarily within - but not restricted to - the following areas:

Individual analysis

  • Lead in the monitoring of individual player development programmes and delivery of individualised feedback
  • Creation and delivery of individual player reviews
  • Pre-match opposition analysis
  • Profiling of opposition teams through the application of analytics and video
  • Lead in the creation of telestrated video

Post-match analysis

  • Tagging of all U23 fixtures in order to better aid the development process and generate video libraries
  • Drive feedback to coaches/players around game performance and areas of strength/improvement

Live Analysis

  • Filming of U23 matches
  • Delivery of live feedback (where required)

Training Analysis

  • Lead in the capture and data generation of training sessions
  • Work alongside the club's data scientists and data visualisation analysts to generate dashboards and reporting
  • Assist in the application of training analysis within the coaching process

Research projects

  • Work alongside the club's data scientists and data visualisation analysts to automate working processes
  • Assist in development of the department and play an active role in aggressively pushing boundaries in order to achieve its targets

Match/Event responsibilities and organisation

  • Must be available to work at all U23 matches and domestic and international travel will be involved

Specific Experience:

  • Experience working as an analyst at the elite level of football
  • Experience in accurately analysing multiple and often complex data streams in order to understand performance
  • Experience in delivering and communicating performance insights to key stakeholders in the organisation
  • Experience of observing and/or being subjected to different sporting environments
  • Understanding of varying working methodologies and best practice within elite sports analysis

Abilities/Skills/Knowledge:

  • Ability to link theory to practice in a practical environment
  • Deep technical and tactical understanding of football (strategies, systems, philosophies, game models)
  • Exceptional inter-personal skills that facilitate the effective delivery of performance insights, build connections and support a strong team cohesion
  • Ability to adapt to emerging technologies and their application in automating working processes
  • Strong desire to continuously challenge, learn and move forward

Education/Qualifications/Training:

  • Minimum undergraduate degree relating to the field of sports science, data science or performance analysis
  • Post-graduate qualification desired in a related discipline is preferred
  • UEFA B coaching license or above preferable
  • Comprehensive understanding of Tableau
  • Competencies in using the following software/hardware are desired: SBG MatchTracker, SBG Focus, HUDL Sportscode Elite, HUDL platforms, ChyronHego Coach Paint, Tableau

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Closing Date: 02/06/2019

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