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Partnership Designer
Highbury House
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Description

JOB PURPOSE

The Partnership Designer is responsible for designing and implementing creative materials for the Partnership and Brand Marketing teams. The role forms an integral part of the Club's design team and will be focused on working closely with the Partnership Development team in creating best-in-class levels of creative presentations and assets, helping the team to acquire new partners and satisfy the needs of current partners. The candidate will also be involved in contributing to the continuous development and evolution of the creative direction of the Arsenal brand. There will be opportunities to work on exciting projects across the Club collaborating, driving and managing processes, to ensure creative excellence across pivotal touch points with both our fans and partners. The ideal candidate will be a passionate and highly capable creative designer with an affinity for football and a working knowledge of sports sponsorship.

KEY RESPONSIBILITIES

  • Designing and executing presentation materials, including design assets and imagery, as well as highly engaging visual representations of club/external data to support the partnership development team.
  • Creation and development of Club design templates for the wider club brand, becoming the gatekeeper for creativity and consistency across partner development materials.
  • Designing and executing creative assets for key club moments including matchday, retail and partner campaigns.
  • Proactively creating and delivering new tools to assist the partnership and brand marketing team.
  • Maintaining database of Club imagery and creative assets in a manner that ensures efficient deployment.
  • Create opportunities for the next generation of creative talent, by providing a platform for the Arsenal community to express themselves creatively

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

  • Educated to degree level or equivalent
  • Adobe Creative Suite Specific

Experience:

  • 3-6 years working in graphic design, preferably in a commercial environment
  • Advanced user of Creative Suite, including Adobe Photoshop, Illustrator, and InDesign
  • Knowledge of Apple Keynote
  • Proficient in MacOS
  • Microsoft PowerPoint expertise preferred but not essential

Abilities/Skills/Knowledge:

  • Exceptional interpersonal skills
  • Innovative and trailblazing in everything you do creatively
  • A collaborative mindset and strong team ethic
  • A keen creative eye and strong commercial acumen
  • A natural interest in the latest digital design trends, techniques and typography best practice
  • Interest in both still and motion graphics
  • A go-getter who has the drive and desire to move Arsenal Football Club forward

Arsenal FC believes that diversity of background, skills and experience drives our success on and off the pitch. We encourage applications from women, disabled and black, Asian and mixed-heritage candidates. We are committed to the principle of equal opportunity for applicants and employees and aim to appoint on merit from a diverse talent pool.

Closing Date: 20/01/2022

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Venue Finance Assistant
Highbury House
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Description

The Venue Department is responsible for the sales and fulfilment of all seasonal and match-by-match ticketing inventory across all General Admission (GA) and Premium areas of the stadium.

The Venue Department also manages the service of all fans on matchdays and non-matchdays.

The department is responsible for the matchday operation across all areas of the stadium, ensuring a world-class fan experience for all fans inside and outside the venue, on matchdays and non-matchdays.

In addition, the department is responsible for driving the technological enhancements to ensure our venue remains world-class and our supporters are given the best possible experience with every interaction.

The Venue Department is ultimately responsible for maximising commercial opportunity from every seat in the stadium and simultaneously delivering a best in class service to all supporters and visitors to Emirates Stadium regardless of where they sit in the venue.

JOB PURPOSE

  • Support the Venue Finance Administrator to ensure that the reconciliation of revenue that comes through the Venue Department is processed efficiently and accurately within the specific time scales.
  • Responsible for the day-to-day processing of department invoices.

KEY RESPONSIBILITIES

  • Accurately prepare/complete the end of day daily reconciliation, reporting and banking on the following revenue streams, Club Level, ticket sales, ticket exchange, membership sales, booking fees, which can range on average from c 500 transactions to c 12000+ per day, ensuring that all monies received are allocated correctly.
  • Processing internal/external department invoices on a daily basis including coding, recording and maintaining accurate records.
  • Assist with Refunds - Home and Away tickets refund administration, working to set policies and timescales.
  • Assist with PTS (Payment Disputes) investigations and administration process.
  • Provide support with Chargeback/Touting & Fraud investigations and housekeeping procedures to provide and report accurate data.
  • Assist with the reconciliation of General Admission and Club Level Season Ticket Renewals/Sales, maintaining cumulative totals of each revenue stream including the Finance payment on a daily basis.
  • Assist with preparing VAT receipts and administration for season ticket members.
  • Assist with the process of sending out monthly invoices for Matchday consumption to all box holders, ensuring that they pay by within the time stated.
  • Support the Fan Services team as a point of contact for any payment queries.
  • Provide cover in the absence of the Venue Finance Administrator.

Match Day/Event Responsibilities

Required to work on Match days/Events to assist in varied duties, may be required to a customer facing role when required

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

  • Educated to an A level standard
  • Proven knowledge of accounting practices, principles and practices.

Specific Experience:

Required

  • The Job holder should have experience working in a high transactional reconciliation environment across different products and services.

Desired

  • Ideally the Job holder should have experience dealing with Customers.
  • Good knowledge of all Club services and products
  • Familiarity with using Sport XR ticketing system

Abilities/Skills/Knowledge:

  • Methodical work ethic following policies and procedures
  • Excellent attention to detail and accuracy in all tasks
  • Excellent planning and time management skills
  • Excellent numeracy and literacy skills
  • Ability to multitask and be pro-active to work to strict deadlines, priorities all tasks whilst remaining calm in a high-pressure environment.
  • Ability to work effectively as part of a team and without supervision to tight timescales and strict deadlines.
  • Able to clearly communicate by phone with supporters and internal departments to identify and resolve issues.
  • Enthusiastic, positive can-do attitude, dynamic individual, able to resolve ad-hoc queries as requested.
  • Tenacity to follow through all tasks and queries to completion.
  • Proficient use of MS Office applications - Excel, Word, and Outlook.

Arsenal FC believes that diversity of background, skills and experience drives our success on and off the pitch. We encourage applications from women, disabled and black, Asian and mixed-heritage candidates. We are committed to the principle of equal opportunity for applicants and employees and aim to appoint on merit from a diverse talent pool.

Closing Date: 23/01/2022

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Casual Chef de Partie
Youth Academy
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Description

Arsenal Football Academy is a non-residential football training programme for elite youth players between the ages of 9 to 16, based at Hale End (E17).

The aim of Arsenal Football Academy is to centre each boy's progression as a footballer by providing a world leading youth development programme which encompasses coaching, technical and athletic development, holistic education, and a varied game, tours & tournaments schedule.

The role of Chef de partie sits within the Facilities Department at the Club's Hale End site. The overall brief of the department is to provide world-leading facilities and an elite training environment to ensure the utmost focus of all players and staff, while at the same time visibly upholding the Youth Academy's values and principles in all interactions with players, staff and visitors alike. All endeavours are centred around preserving a positive environment facilitates the players' development at the Academy.

The Youth Academy is regularly frequented by players' parents and families, teachers, as well as visiting teams and families.

JOB PURPOSE

  • To ensure food preparation and service consistently meets standards set by Head Chef and Facilities management.
  • Ensuring that food is prepared as per specification and in accordance with health and safety regulations.
  • Completing daily cleaning schedules & health and safety documents.
  • Providing a friendly & professional service to our customers.

Work Schedule

Chef de partie will be on a causal contract meaning hours will vary from week to week. This is dependent on academy timetable, match days and business of restaurant. Expected weekly hours ranges from 35-40 per week.

The canteen/restaurants will be open until 8pm on weekdays and 4pm on weekends (unless special events or matches are taking place) so no late nights and weekend evening off.

KEY RESPONSIBILITIES

  • Cooking and servicing food as per specifications.
  • Follow kitchen procedures and health and safety regulations.
  • Cook and service nutritiously designed menus for Academy players on day release as per specification (approximately twice per week).
  • Aid Head chef and sous chef in the design of menus. This includes staff menu (20/40 pax per day), parents & paying customers and Academy players on day release as well as on match days
  • Ensure Kitchen is stocked ready for service
  • Assist Head chef/ Sous chef in stock management, ensuring food items are ordered on time and a first in first out (FIFO) system of stock rotation is in place
  • Maintain records of all food safety programmes (HACCP) and correct use of the cleaning rota and closing down procedures.
  • Maintain all equipment within the catering operation through due care and diligence as instructed.
  • Ensure quality control measures and hygiene systems are achieved at all times.
  • Comply with nutrition and sanitation regulations and all industry hygiene and safety standards.
  • Uphold all Club policies, in particular Health and Safety and Safeguarding.

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

  • Food hygiene and safety certificate level 2
  • Health and safety
  • Food allergen and intolerance training certificate
  • COSSH training certificate

Specific Experience:

  • Proven experience as a Chef de partie in a similar or relatable environment
  • Minimum 2 years catering experience in a similar or relatable environment

Abilities/Skills/Knowledge:

  • Outstanding communication skills and a 'can-do', customer focused attitude
  • Keeps up-to-date with culinary trends and optimised kitchen processes
  • Able to manage demands during times

Arsenal FC believes that diversity of background, skills and experience drives our success on and off the pitch. We encourage applications from women, disabled and black, Asian and mixed-heritage candidates. We are committed to the principle of equal opportunity for applicants and employees and aim to appoint on merit from a diverse talent pool.

Closing Date: 26/01/2022

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Our current vacancies
Partnership Designer
**JOB PURPOSE** The Partnership Designer is responsible for designing and implementing creative materials for the Partnership and Brand Marketing t...
Apply Now
Venue Finance Assistant
The Venue Department is responsible for the sales and fulfilment of all seasonal and match-by-match ticketing inventory across all General Admission (...
Apply Now
Casual Chef de Partie
Arsenal Football Academy is a non-residential football training programme for elite youth players between the ages of 9 to 16, based at Hale End (E17)...
Apply Now