DEPARTMENT DESCRIPTION

The IT department is responsible for the design, build & support of the Club's IT systems, telephony and supporting infrastructure and network.

JOB PURPOSE

The primary purpose of this role is to provide flexible, hands-on technical support for our staff at our First Team training ground (London Colney) in an environment where technology is playing an increasingly important role and the complexity of IT solutions is growing.

This role will need to support end user devices and football systems for Mac and Windows users, and any Arsenal network infrastructure that supports it. The Team Lead will also have Line Management responsibility for the on-site Technical Services Analyst and will therefore prioritise and allocate IT work where necessary. This role will also act as a project manager leading small IT projects (whether business- initiated or IT-initiated to improve IT service) alongside the IT Department. They will also be responsible for the management of third parties to deliver projects and ensure that they provide business as usual support as required.

This role will be a key representative of the IT Department at Highbury House, our main office at the Emirates Stadium, and will help enforce IT policies and procedures. They will be line managed by the Service Improvement Manager who has overall accountability for the IT Service Desk.

Flexibility is key as the role will regularly be required to work out of normal office hours, including weekends and bank holidays providing onsite and occasional on call support. This is to reflect the required hours to support our First Team in particular.

This role is highly customer-facing in a fast-paced and dynamic environment therefore there will be a need to develop strong business relationships. Strong communication and stakeholder management skills are therefore important.

KEY RESPONSIBILITIES

IT Service & Support*_*_*Management*:

**To provide proactive technical support and answer incoming support queries. Troubleshoot, maintain, tailor and improve standard and non-standard end user technology solutions

Network support of Wi-Fi and Cisco networks to troubleshoot, maintain and problem solve issues in conjunction with football analysis and other applications and systems

Act as point of escalation and take ownership of issues ensuring that outcomes are agreed and met

Ensure a good understanding and adherence to documented ITIL Incident, Problem and Change management process. Record and update accurately all Service Desk call records.

IT Operations:

**Proactive monitoring of the Club's IT landscape, identifying issues and logging appropriately. Provide general desktop and network support

* **A*ctive Directory and Exchange administration and Create and maintain support documentation and Service Catalogue entries

**Comply with Asset Management, Starters and Leavers, and Security and Access Management process and procedures

**Cross train other members of the Service Desk team and create documentation on specialist technical and/or operational areas as the football operations IT lead

Business Relationship Management

Development of Business Relationship Management plans and activities with respect to the Training Ground sites at Colney and Hale End

Provide training and promote the uptake of all provided technology solutions by the football operations teams

Techninal Services Specialism:

Training Ground Support: Maintenance and support of all training ground IT hardware, software and connectivity including AFC network LAN/WAN/Wi-Fi configuration and first to second line support for back end IT infrastructure. In depth knowledge of training ground applications including but not limited to football, training, strength & conditioning / medical analysis systems and on site security and media systems.

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

Ideally Degree Level (or equivalent)

Must have three A Levels (or equivalent) grades A-C in technical or scientific subjects

At least two Microsoft Certified Professional (MCP) certificates

ITIL Foundation V3 (preferred)

Specific Experience:

Experience of working in an IT Service Desk environment, preferably of a similar user base (500 users) at a blue-chip organisation

Experience of ITIL processes

Experience of the following:

Strong knowledge of both Microsoft and Apple based operating systems. (Windows 7 and Windows 10 and OSX)

Strong knowledge of supporting and troubleshooting wi-fi and Cisco networks

Experience using and troubleshooting Microsoft Office (ideally Office 365)

Active Directory

Exchange Online/ Office 365 Administration

Experience with using and troubleshooting mobile devices including 4G cards, Intune, and iPhone/ iPad technology

Printers/ Multifunction Devices

Knowledge of networking elements including DNS and DHCP, LAN,WAN and Wi-Fi

Physical and logical networking

W Experience of the following technologies would be advantageous (or required as indicated by group specialism)

Cherwell or similar ITIL Service Desk application

Telephony system administration software i.e. Alcatel

GlobalProtect VPN

VOIP technology

Must be able to demonstrate an interest in IT technical and Service Desk related activities.

Abilities/Skills/Knowledge:

Able to manage conflicting requirements, and multiple demands on time, while prioritising according to business need

Able to communicate at the right level with technical and non-technical customer

Support users in the use of IT equipment by providing the necessary training and advice

Network skills to troubleshoot, maintain and problem solve wi-fi and Cisco networks in conjunction with football analysis and other applications and systems

Strong end-user technology support skills on both Windows and Mac devices

Self-starter who can proactively initiate and drive through service improvements and small projects, managing expectations of all stakeholders and keeping all parties updated on progress

Strong relationship management skill

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The primary purpose of the role is to ensure the security of Emirates Stadium, retail outlets, Highbury House office building and other locations are upheld through providing a professional and efficient security service.

Key Responsibilities

• Controlling access to Emirates Stadium and car park for staff, visitors and contractors
• Keeping records of all people on Club sites up to date
• Conduct searching of visitors, vehicles and areas as required
• Act as an initial point of contact for people trying to access any of the Club's premises
• Liaise with other members of staff regarding visitors and security issues
• Assist with the opening of specific areas of Emirates Stadium, the Community Hub, Youth Academy site at Hale End and the Training Ground at London Colney ensuring the security of the buildings and wellbeing of all workers and customers using Club premises
• Provide security to the retail outlets as required
• Monitor the CCTV cameras and report any incidents
• To be vigilant relating to security and terrorism threats and to report any suspicious behaviour
• Assist with security at any of the Club's other premises where necessary
• Report maintenance requirements to Stadium Management
• Assist with emergency evacuations where required ensuring compliance with any Health & Safety, regulatory and statutory procedures
• Cover other shift positions when required by the rota pattern
• Ensure the Health and Safety of all staff, visitors and contractors is maintained
• Handling any complaints escalated in a friendly and professional manner and owning complaints to the point of effective resolution where possible and within remit
• Any other duties appropriate to the skills and experience of the position holder and which may be assigned to you by the Security Supervisor or any other member of management within Stadium Management and as may be required from time to time

Main Job Requirements and Person Specification

Education/Qualifications/Training:

• This role requires a current, up to date and clear SIA door supervisor licence and SIA CCTV licence, which includes a standard Disclosure and Barring Service check
• Must have achieved English and Maths GCSE grade C or above or equivalent

Specific Experience:

• An understanding of major sporting events
• Training in counter terrorism including project Griffin and Argus
• Experience of working within an 'inner city' environment and familiar with handling the type of challenges that may be presented

Abilities/Skills/Knowledge:

• Skilled communicator, both written and oral
• Able to communicate with members of the public in a professional and effective manner
• Flexible working attitude to ensure effective operations
• Excellent team player with a flexible can do approach
• Standard professional level IT skills
• Smart appearance
• Own transport would be advantages

Hours of Work:

This role is covering the night shift.The normal shift pattern (nights) will be 20:00 - 08:00 (one shift). The shift pattern works on an eight day cycle, four consecutive 12 hour night shifts, which includes one hour unpaid break, followed by four consecutive night shifts 'off' (two of which will be designated 'call shifts).The call shifts are a standby arrangement to provide sufficient cover for annual leave or sickness absence.You may or may not be required to work the call shifts depending on whether cover is required.You are guaranteed to have at least two night shifts off in every eight day shift cycle.You will work an average 49 hour week.

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

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Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Arsenal Women Football Club

Arsenal Women Football Club is one of the most successful female football clubs in the history of the women's game. It prides itself on maintaining high standards and delivering excellence.When coaching in a community & development setting, the aim of Arsenal Women FC is to inspire every young girl to love the game. Built on high standards and coaching excellence, Arsenal Women deliver on a variety of coaching programmes, engaging with girls from the age of 5 to adult football. Arsenal Women FC is looking for an inspirational and motivated person to become part of the consultant coaching team and make a difference in the development of girl's football.

Job Purpose

To deliver coaching sessions as part of the Sister Club, Sister School & Player Development Programmes.

The successful candidate will also be required to deliver and lead Arsenal Women School Assemblies and coach within other football projects in Primary & Secondary Schools, as well as deliver on Arsenal Women Holiday Sessions.

The successful candidate will be responsible for planning, preparing and delivering coaching sessions across a variety of programmes, and support the overall development of Arsenal Women FC.

The role reports to the Development Officer on a consultancy basis, and the level of work required depends on the demands on the programme. Work will take place in counties in a 90 minute travelling distance of AL2 1DR.

KEY RESPONSIBILITIES

• Responsible for planning, delivering and reviewing coaching sessions built around The FA 4 corner model for player development for Arsenal Women community delivery, including Sister Schools, Primary, Secondary and after school delivery, the Player Development Programme, Sister Clubs & Holiday Sessions
• Ensure high standards of coach delivery to support the LTPD of all players, including supporting home learning tasks for players and relevant communication with parents
• To work closely with the Development Officer to ensure high standards of coaching delivery and player support within the Player Development Programme
• To liaise when appropriate with the Academy Manager around player referrals
• To attend and contribute towards consultant coach meetings & CPD as required
• To ensure that all relevant information is recorded on internal & external data monitoring systems

Further responsibilities

• To be familiar with the player development pathway and be able to appropriately signpost players to the best playing opportunity for them
• To assist in ongoing talent identification and attend annual trials and tournaments
• Be familiar with Safeguarding requirements as outlined in the Safeguarding Policy and comply with its requirements to safeguard and protect the welfare of children and vulnerable adults
• To work closely with the Development Officer and Academy Manager on all relevant issues
• The candidate should be flexible in regards to working hours, and have availability to support at least one player development programme session per week.
• To be aware of the club values of Arsenal FC
• To attend games, tours and international trips for the club as required
• To be aware of current trends and best practice in Youth Development and the Women's game
• To attend at least 5 hours recognised CPD each year to remain an active FA Licensed Coaches Club Member

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

• FA Level 1 (Essential) working towards FA Level 2 (Desirable)
• FA Youth Award Module 1 or Level 2 Block 1 (Essential), and working towards Module 2 & 3 (FA Youth Award desirable)
• Current FA Licensed Coaches Club Member (Essential)
• Up to date FA Level 1 Introduction to First Aid in Football (Essential) and / or FA Level 2 Emergency First Aid in Football (Desirable)
• Knowledge and understanding of child protection issues including holding a current FA Safeguarding Children Workshop certificate
• An accepted FA Disclosure and Barring Service (DBS) Disclosure (previously known as an FA CRB Disclosure)
• Education, teaching or coaching (Desirable)

Specific Experience:

• Experience of and a passion for coaching young players
• Ability to enthuse, inspire and communicate with young players, creating a positive learning environment
• Experience of mentoring and developing other coaches
• Understanding of the FA Women's and Girls' player pathway
• Understanding of the FA Women's and Girls' 2017 - 2020 strategy
• Understanding of the benefits of Futsal as a development tool
• An understanding and implications of Long Term Player Development
• Experience and understanding of child development
• Experience and understanding of appropriate teaching & coaching methods
• Willingness to work weekends
• Ability to travel independently
• Ability to work on one's own initiative and as part of a team

Abilities/Skills/Knowledge:

• Knowledge of the overall Women's Talent Pathway in England.
• A dynamic, confident communicator (verbal, written) whilst able to adapt style and approach as and when required
• Attention to detail and excellent organization skills are required to support the development of short, medium and long term training plans
• Full understanding of successful practice and operations of Arsenal Women FC.

Please note you have until 11.59pm on Friday 4th January 2019 to apply for this vacancy.

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Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

DEPARTMENT DESCRIPTION

The Premium Sales department is a subset of the Hospitality department. The Premium Sales department is responsible for generating new business and delivering the sales and marketing plan for the premium areas of the stadium to include: Seasonal Boxes, Club Level Season tickets, Seasonal Premium/regular dining, match by match hospitality, and match-by-match dining.

JOB PURPOSE

To bring a proactive, data-driven, strategic approach to selling seasonal Club Level season tickets, premium and regular seasonal dining and match by match hospitality.

KEY RESPONSIBILITIES

• Drive sales of match-by-match inventory using a data-driven, proactive, strategic sales approach
• Pro-actively build the Club Level and Box Level waiting list
• To use CRM to capture all interaction with existing and potential clients and to identify sales trends and potential areas of opportunity
• To undertake outbound sales calls and external appointments to achieve targeted numbers of sales for Club Level Season tickets, Seasonal Executive Boxes, Premium & regular seasonal dining, match by match hospitality, match by match dining, and any additional products that may be required by the Club
• Research and establish sales initiatives to build the database of potential clients and drive further hospitality sales
• When required, attend commercial and networking evenings to represent the Club and to increase awareness of Arsenal Club and Box Level facilities amongst potential clients and attracting new business
• Liaise directly with the M&E team to explore potential cross-selling opportunities for both departments
• Follow-up any assigned inbound inquires
• Convert sales leads from incoming enquiries
• To be in attendance during each matchday to establish new contacts in order to continue to build the sales pipeline
• Complete any administration as required
• Liaise with all other departments within the hospitality section and other Arsenal departments
• Liaise with Delaware North Companies employees and managers on match days and during Club Level events
• Communicate internally with the Box Office team and Premium Membership Service to transition clients from the sales team to the operations/service teams
• Actively monitor personal performance at work, looking to consistently contribute to personal objectives and team goals, and focus own activities accordingly
• Undertake other tasks that from time to time may be allocated to the jobholder that are appropriate to the level/grade of the job
• To assist AFC meet its commitment to provide equal opportunities and encourage diversity in employment and related policies
• Comply with all relevant AFC policy and procedures, including those relating to Health and Safety, Data Protection, IT usage etc

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Specific Experience:

Required

• Relevant experience of working in pro-active sales, ideally within an FMCG sales environment and/ or with high net worth clients
• Relevant experience of a data-driven, strategic sales approach
• Track record of high performance within a sales environment
• Excellent knowledge of the sales process

Abilities/Skills/Knowledge:

• Excellent written and spoken English
• MS Office suite of programs
• Possess a problem solving, pro-active and consultative approach to meeting clients needs
• Able to identify problems quickly and balance solutions with time/cost
• Able to present complicated options in a clear and effective manner both over the phone and in person
• Able to function well in a high pressure environment
• Able to source own sales leads
• Able to complete work to a set schedule with minimal supervision
• Able to multi task effectively
• Positive and flexible approach to work with a proven commitment to teamwork
• Proven ability to communicate effectively with a dynamic range of individuals - both internally and externally
• Excellent organisational, presentational and interpersonal skills

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The Club is currently seeking exceptional Stewards to work on matchdays/major events on a casual basis at Emirates Stadium. You will operate as an ambassador for the Club and provide a best in class service in order to enhance the fan and customer experience, whilst ensuring safety and security standards are maintained at all times.

Suitable candidates should be smart, friendly and confident when dealing with members of the public.

Responsibilities will include:

• Preventing unauthorised entry into the Stadium
• Ticket checks following protocol
• Ensuring safe entry and exit of fans
• Manage, monitor and control crowds safely
• Monitoring exit gates, lifts & staircases
• Manage conflict and queue management
• Offer fans and guests exceptional matchday experience

Successful applicants on a casual worker basis must be able to demonstrate the following:

• Skills and expertise - relevant customer service experience
• Fan and customer focus - ability to communicate effectively with all guest types
• Teamwork and drive results - working in a fast paced and busy environment, desire to achieve targets
• Live the values - live and breathe 'The Arsenal Way', have an understanding of football, and be able to demonstrate Club knowledge and history is desirable
• The availability and flexibility to work evenings, weekdays and weekends.
• Be prepared to work in all weather conditions.

Please note successful applicants will be required to undergo a DBS check.

**** Cut off for applicants for our next assessment centre which is Tuesday 27th November 2018 was Sunday 21st October.

Next assessment centre TBC

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Apply Now

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