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Casual Matchday Steward
Emirates Stadium
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Description

The Club is currently seeking exceptional Stewards to work on matchdays/major events on a casual basis at Emirates Stadium. You will operate as an ambassador for the Club and provide a best in class service in order to enhance the fan and customer experience, whilst ensuring safety and security standards are maintained at all times.

Suitable candidates should be smart, friendly and confident when dealing with members of the public.

Responsibilities will include:

  • Preventing unauthorised entry into the Stadium
  • Ticket checks following protocol
  • Ensuring safe entry and exit of fans
  • Manage, monitor and control crowds safely
  • Monitoring exit gates, lifts & staircases
  • Manage conflict and queue management
  • Offer fans and guests exceptional matchday experience

Successful applicants on a casual worker basis must be able to demonstrate the following:

  • Skills and expertise - relevant customer service experience
  • Fan and customer focus - ability to communicate effectively with all guest types
  • Teamwork and drive results - working in a fast paced and busy environment, desire to achieve targets
  • Live the values - live and breathe 'The Arsenal Way', have an understanding of football, and be able to demonstrate Club knowledge and history is desirable
  • The availability and flexibility to work evenings, weekdays and weekends.
  • Be prepared to work in all weather conditions.

Please note successful applicants will be required to undergo a vetting and checking process, including RTW, DBS check and reference checks.

**** Cut off for applicants for our next assessment centre was 14th March 2019. If you applied after this date, we will be in contact in due course with a date.

Next assessment centre is TBC

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Closing Date: No closing date

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Senior Premium Memberships Account Executive
Highbury House
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Description

JOB PURPOSE

To build long term relationships with designated members (predominantly WM Club, although including Club Level), developing these relationships to proactively source new opportunities and maximise revenue, whilst delivering the highest levels of customer service to ensure membership renewal and client satisfaction.

KEY RESPONSIBILITIES

  • To deliver a consistently exceptional standard of customer service to WM Club and Platinum Members
  • To influence and enhance the customer experience by working with the operations team, Delaware and the Premium Memberships Manager to continually refresh and improve the proposition
  • To ensure CRM system is kept up to date of all communications with members, including all past communications and feedback
  • To negotiate and facilitate seasonal renewals of WM Club and Platinum members
  • To build and maintain strong relationships with all WM Club and assigned members - including arranging match-day and non-match-day client meetings
  • To ensure prompt and professional delivery of all WM Club member benefits
  • To respond to member queries in line with the AFC service level agreements
  • Complete all call campaigns within the established timelines
  • Conduct site visits at the Emirates and client meetings externally where necessary
  • Deliver a successful event calendar for WM Club and Platinum Members
  • Identify prospects for the WM Club and Club Level Deposit List through recommendations from current members
  • To maintain and administer an efficient diary management system
  • Where necessary, attend commercial and networking events, such as exhibitions and Chamber of Commerce meetings
  • To liaise closely with other Arsenal Departments and with third party contractors such as Delaware, providing timely and accurate information as required for members
  • To be in attendance during all match day and non-match day events, as appropriate, ensuring consistency of service levels are maintained
  • Identify opportunities for additional spend, both within the hospitality function (ie match-by-match hospitality) and for the club as a whole (i.e. stadium tours)
  • Fulfil administrative tasks as required to ensure customer service levels are maintained
  • To comply at all times with Health and Safety regulations and safe working practices in accordance with current legislation and as detailed in the Company Health and Safety Policy and Procedures
  • Actively monitor personal performance at work, looking to consistently contribute to personal objectives and team goals, and focus own activities accordingly
  • Undertake other tasks that from time to time may be allocated to the jobholder that are appropriate to the level/grade of the job
  • To assist AFC meet its commitment to provide equal opportunities and encourage diversity in employment and related policies
  • Comply with all relevant AFC policy and procedures, including those relating to Health and Safety, Data Protection, IT usage etc.

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

  • Educated to degree level (or equivalent) desired

Specific Experience:

Required

  • Administration experience within a fast paced, pressurised and heavily customer focused environment
  • Excellent IT skills including a strong working knowledge of all Microsoft applications
  • Experience using data management / CRM systems such as Microsoft Dynamics or similar
  • Demonstrable experience in a client-facing role
  • Experience within the events or hospitality industry, particularly with regard to events attended by high net worth individuals and/or major corporate clients
  • Good industry knowledge, particularly with regard to football and specifically Arsenal

Abilities/Skills/Knowledge:

  • Exceptional organisation skills, including the proven ability to manage a fast-paced and varied workload
  • Ability to communicate with a broad range of internal and external customers, adapting style and approach as and when required
  • Delivers tasks with skill and urgency
  • Supports Club decisions and follows through on commitments made
  • Uses initiative and is proactive; helping to create and implement new ideas
  • Builds and maintains positive working relationships
  • Actively cooperates and communications with others, fostering a culture of teamwork and collaboration
  • Is trustworthy, respects colleagues and demonstrates a willingness to help others achieve their goals
  • Seeks out and acts upon opportunities to improve the fan and customer experience
  • Acts with honesty and integrity, demonstrates respect, diversity and is professional at all times
  • Deals effectively with problems to avoid escalation; endeavours to deliver 'right first time'
  • Proactively takes on new responsibilities and seeks out opportunities to learn new skills
  • Demonstrates the up to date knowledge and skills required for the role
  • Uses common sense, past experience and intellectual rigour and insight to plan and execute activities
  • Behaves in a way consistent with the Club Values

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Closing Date: 24/03/2019

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Stadium Management Project and Facilities Co-ordin
Chapman House
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Description

DEPARTMENT DESCRIPTION

Responsible for the preparation and running of the Emirates Stadium and wider facilities at other locations for all events and functions. Department remit includes property and facilities management, spectator safety at events, wider Health and Safety matters.

JOB PURPOSE

To facilitate the Stadium Management Team in delivering new projects across all departmental functions, working with the team to identify and improve best practises and new approaches, deliver new projects and support the day to day running of the department.

KEY RESPONSIBILITIES

Identify & improve best practises and approaches

  • Carry out audits on Stadium management site procedures and operations.
  • Seek to improve efficient and effective operations across the Stadium Management department
  • Work closely with other members of department to use and develop IT software packages, including Aware Manager.
  • Undertake key projects for the Event Safety Management Team.
  • Carry out stadium and other site inspections creating work requests for completion. Follow up work requests and ensure areas are maintained to the necessary standards
  • Monitor and seek to improve cleaning and maintenance contractor performance through liaising site staff and advising Deputy Stadium and Stadium Manager on improvement opportunities

New Projects

  • Investigate new technologies and identify importance to Stadium operation.
  • Provide innovative and creative solutions to operational challenges

Day to Day Support

  • Assist with Stadium Matchday stadium preparations as required, including pre-match inspections.
  • Provide support as required to the Event & Safety Management Team.
  • Provide support to assist the Investigations Officer including matchday role.
  • Identify and report maintenance issues to Maintenance Coordinator.
  • Monitor and react to incident requests on Aware Manager.
  • Ensure the Health and Safety compliance of all Facilities team
  • Assist in emergency evacuations with Emirates Stadium and Highbury House

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

Required

  • Business and Operational qualifications
  • Interest in Facilities Management

Desired

  • Full British driving licence
  • Basic Health and Safety Training

Specific Experience:

Required

  • Working with stakeholders and managing relationships
  • Experience in working to bring about business change.
  • Knowledge of project management.

Desired

  • Knowledge of operations within a world class sporting venue

Abilities/Skills/Knowledge:

  • Skilled communicator, able to liaise with internal colleagues. Also communicate effectively in contractor contact situations
  • Must be self-driven
  • Able to work with external companies
  • A good understanding of practical Health & Safety practice
  • Must be able to work well under pressure
  • Ability to prioritise tasks
  • Relationship management skills
  • Ability to think strategically

Closing Date: 29/03/2019

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Facilities Assistant
Emirates Stadium
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Description

Arsenal Football Club's Stadium Management team is responsible for the preparation and running of the Emirates Stadium and wider facilities at other locations for all events and functions. The department remit includes property and facilities management, spectator safety at events, wider Health and Safety matters.

Job Purpose

To assist in the supervision of the team of Facilities Assistant to ensure all tasks are completed.

Key Responsibilities

  • Complete the removal and installation of the segregation barriers and internal walls and ensure positioning is correct for visiting supporter allocation.
  • Carry out seat repairs and replacements as required.
  • Keep all areas free from weeds
  • Ensure all access routes are correctly maintained and are safe for use, especially during adverse weather conditions
  • Accept and check deliveries for Arsenal within the stadium and deliver to required locations
  • Produce and install local street signage in accordance with the Controlled Parking Zone issued by Islington Council
  • Maintain and replace stadium signage to ensure the stadium is presented to the highest standard and conforms with Health and Safety legislation and match specific requirements.
  • Cover post room activities, including distribution to Training Ground and Youth Academy
  • Design and produce conference and banqueting signage as requested by Function Co-ordinators
  • Provide signage solutions for internal events where applicable
  • Carry out regular checks on pool vehicles and electric buggies and ensure they are correctly maintained
  • Ensure Highbury House and Museum meeting rooms are set as required
  • Keep the loading bay, car park and OB truck areas clear of rubbish and surplus equipment and safe for operation.
  • Complete pre-match checklists as required and report maintenance work to Maintenance Co-ordinator.
  • Manage the installation and removal of tour barriers around Matchday and ensure Directors and dug out seat covers are re-instated post match.
  • Provide assistance for European pre-match training including setting of warm-up goals and ensuring dressing rooms and UEFA offices are set as required
  • Assist with stadium Matchday stadium preparations as required. Including pre-match inspections
  • Identify and report maintenance issues to Maintenance Coordinator
  • Assist with Matchday operations including removal of temporary warm-up goals and installation and removal of crowd barriers
  • Assist in general maintenance tasks as part of the Facilities team
  • Ensure the Health and Safety compliance of all Facilities team whilst on shift
  • Assist in emergency evacuations with Emirates Stadium and Highbury House

Main Job Requirements and Person Specification

Education/Qualifications/Training:

Required

  • Basic Health & Safety training
  • Full British driving licence

Desired

  • GSCE level or equivalent in Maths and English
  • Forklift truck operator licence
  • Scissor lift operator licence

Specific Experience:

Required

  • Ability to perform tasks to the highest standards
  • Multi-skilled maintenance environment
  • High pressure environment working to time constraints

Desired

  • Knowledge of operations within a world class sporting venue
  • Painting and decorating experience
  • General maintenance

Abilities/Skills/Knowledge:

  • Skilled communicator, able to liaise with internal colleagues. Also communicate effectively in contractor contact situations
  • Able to work with external companies and contractors
  • Willing to learn new skills and attend various relevant training courses
  • Must be able to work well under pressure
  • Ability to prioritise tasks

Hours of Work

A total of 40 hours per week with a flexible work pattern, including Matchday/ weekend/ bank holiday working as and when required.

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Closing Date: 25/03/2019

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Arsenal Gap Year Volunteer Coach
Community Offices
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Description

Role Title: Arsenal Gap Year Volunteer Coach

Location: Arsenal Hub and Worldwide

Remuneration: Voluntary

Arsenal in the Community is dedicated to improving the lives of our local community through the delivery of various programmes across sports, education, health and social inclusion. These programmes embrace a wide variety of community involvement and they are delivered and received with the same energy and commitment today as when they started over thirty years ago.

Through the Arsenal Gap Year Programme, volunteers are given the opportunity of a truly unique experience gaining key employability and life skills, whilst representing the Club both in London and around the world.

The programme is based around the following structure:

Stage 1 is based in London at the Arsenal Community Hub, and lasts five months. This stage provides training and development opportunities for our 'Gappers' including coaching qualifications, First Aid, Safeguarding and TEFL courses. 'Gappers' are then placed within PE departments in local schools to build their coaching experience.

Stage 2 gives our 'Gappers' the opportunity to travel abroad to coach at one of our community programmes around the world for a period of up to four months. 'Gappers' also have the choice to remain in London if they do not wish to travel abroad.

Successful applicants onto the programme would need to be over the age of eighteen at the start of the programme. This is a development programme - a successful applicant will have a willingness to learn and a desire to improve their leadership skills in order to gain most from the experience.

Key Responsibilities:

-Assist with the planning and delivery of first-class coaching at designated projects using the Arsenal in the Community philosophies and training methods.

-Support the Session Lead of the group you are allocated to, ensuring all appropriate policies and procedures from the Club or those of any host organisation are adhered to.

-Liaise with teachers and parents/guardians in a professional manner, directing questions to an appropriate person of authority at Arsenal in the Community and/or any host organisation.

-Assist with the delivery of curriculum time PE sessions in school placement.

-Lead extra-curricular football sessions at school placement.

-Liaise with PE staff with regards to all aspects of school placement.

-Ensuring the venue and equipment are left in good order.

-Completing and submitting any necessary documentation following a session or event, including registers and the recording of incidents or information that Arsenal in the Community and/or the host organisation should be made aware of.

-Ensure the health and safety of all sessions.

-Attend and be prepared to participate in the required Coach Education training sessions and Development Reviews with the Project Coordinator(s) when requested.

-Ensure all documentation is provided in a timely manner for enrolment onto the programme, as well as for all UK and overseas placements, courses or other needs as requested by the Project Coordinator(s).

-Complete any additional tasks set by the Project Coordinator(s).

-Support other Arsenal in the Community projects where appropriate.

Education/Qualifications/Training:

The Arsenal Gap Year Programme is open to everyone, from school leavers to those wanting a career break.

Desired Experience:

  • Some experience of community/youth focused projects.
  • Experience of or willingness to travel abroad and adapt to new, unfamiliar surroundings.
  • Some experience of volunteering and/or working with children and youth.

Skills/Knowledge/Interests:

  • Interest in coaching children and youth of all abilities of various ages.
  • Knowledge of the Arsenal in the Community methods and philosophies and Club Vision and Values (training to be provided).
  • Good organisational skills.
  • Good communication skills with adults and children.
  • Ability to respond to unforeseen challenges/ issues effectively, with a calm and considered approach.
  • Committed and 'can-do' attitude.
  • Flexible approach to work within a fast paced environment.
  • Ability to work within a team and take responsibility as an individual.
  • Good literacy and numeracy skills.
  • Language skills are an advantage.

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Please note, this is a voluntary role and you have until 11.59pm on Friday 14th June 2019 to apply for this vacancy

Closing Date: 14/06/2019

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Community Sessional Worker (Casual Agreement)
Community Offices
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Description

DEPARTMENT DESCRIPTION

Arsenal in the Community is dedicated to improving the lives of our local community through the delivery of various programmes across sports, education, health and social inclusion.These programmes embrace a wide variety of community involvement and they are delivered and received with the same energy and commitment today as when they started 33 years ago.

KEY RESPONSIBILITIES

  • Deliver a variety of comprehensive football coaching activities in the local community that are age appropriate, meet the needs of individuals and groups which are in accordance to each project's scheme of work.
  • Work with individuals and/or groups from a range of abilities, age ranges and varying backgrounds.
  • Be responsible for the correct use and safe keeping of equipment and ensure that the facilities are checked before use and safe for practical participation.
  • Build and support positive working relationships with new and existing partners.
  • Maintain high standards of professional behaviour towards colleagues, participants with whom we engage and the wider public when working for and wearing Arsenal kit.
  • Develop professional and supportive relationships with all participants engaged in the session.
  • Undertake administrative tasks related to the sessions including updating registers, consent forms, risk assessment, incident and accident forms, and recording any outcomes and accreditations achieved by participants using relevant monitoring and evaluation systems.
  • Undertake other duties as required to ensure efficient delivery of Arsenal in the Community sessions.
  • To undertake relevant training courses as requested by Arsenal in the Community.

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

Essential

  • FA Level 1 or FA Level 2 Award in Coaching Football (or Level 2 coaching qualification from the relevant National Governing Body of other sports/ teaching qualifications depending on project need).
  • Valid, up to date certifications in Emergency Aid and Safeguarding Children.
  • Undertake regular professional development days as set by Arsenal in the Community to continue own personal development.

Desirable

  • FA Youth Award / FA Youth Module certifications.
  • Up to date member of the FA Licensed Coaches Club.
  • AfPE Level 3 Certificate in Supporting the Delivery of PE & School Sport.
  • Strong IT skills including MS Excel, Word and PowerPoint.

Specific Experience:

  • Have an up to date knowledge of, and adhere to, all Arsenal in the Community policies and procedures such as those relating to Safeguarding, Health and Safety and emergency procedures and including those of venues where you may be based.

Abilities/Skills/Knowledge:

  • Be self-motivated, reliable and maintain a 'can do' attitude.
  • A friendly and outgoing demeanour.
  • A confident and authoritative persona.
  • Be flexible and maintain the ability to adapt to situations and circumstances.
  • A clear and effective communicator.

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Please note, you have until 11.59pm on Monday 8th April 2019 to apply for this vacancy.

Closing Date: 08/04/2019

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