DEPARTMENT DESCRIPTION

Responsible for the preparation and running of Emirates Stadium and wider facilities at other locations for all events and functions. Department remit includes property and facilities management, spectator safety at events, wider Health and Safety matters.

JOB PURPOSE

To support the Operations Co-Ordinator to ensure event day accreditation printing, distribution and spot checking of all passes at Emirates Stadium are maintained to the highest standards and support the safety and security of the stadia on an event day.

KEY RESPONSIBILITIES

Event Day Responsibilities

• Initial point of contact for event day accreditation queries.
• Producing and distributing event day accreditation.
• Spot checking and validating event day accreditation during event.
• Liaising with the Operations Co-Ordinator to ensure any concerns are reported immediately.
• Liaising with key internal and external stakeholders to ensure accreditation process runs efficiently.
• Stewards room support post-event

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

• Must be educated to GCSE level. Must include grade C in Maths and English
• Good level of numeracy and literacy.

Specific Experience:

Required

• Administration experience within a fast paced, pressurised environment.
• First class IT skills including a strong working knowledge of all Microsoft applications.

Abilities/Skills/Knowledge:

• Exceptional organisation skills, including the proven ability to manage a fast-paced and varied workload
• Ability to communicate with a broad range of internal and external stakeholders, adapting style and approach as and when required.
• Experience in a public facing role.
• Attention to detail.
• Flexible approach to work with a passion for high volume and fast paced operational environment and a proven commitment to teamwork.
• Flexible attitude to working hours.
• Sound general administration and record keeping skills.

Standard professional level IT skills, including excellent working knowledge of presentation packages.

Desired

Experience in major event day operations.

Hours - Event Day only

Casual Role - 6 to 9 hours shifts with late working on a rota basis. (hours may vary for mid-week events)

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DEPARTMENT DESCRIPTION

The IT department is responsible for the design, build & support of the Club's IT systems, telephony and supporting infrastructure and network.

This encompasses:

• Business facing application development and project management of systems
• Application support
• Service Desk and IT Operations
• Matchday support for IT
• Infrastructure Management
• Network design & support

JOB PURPOSE

The Information Security Manager is a broad, hands-on role responsible for identifying cyber risk, supporting the definition of the strategy to address risk, and creating a detailed and prioritised programme of work in line with the strategy to address that risk.This role will need to drive the IT Team and any third parties to execute this programme of work and support the communication and implementation of any end-user impacting elements across the Club.In addition, this role will be responsible for any regular security testing and achieving any relevant accreditation for compliance purposes (e.g. PCI, PSD2).

This role will also be the key point of escalation for any security breaches and provide assurance from a cyber security perspective for any existing or new technology at the Club.

It is expected that this role will act as the Club's trusted adviser on all cyber security matters.

KEY RESPONSIBILITIES

KEY RESPONSIBILITIES

Information Security

Support the definition of our cyber strategy to address risk, and creating a detailed and prioritised programme of work in line with the strategy to address that risk

Drive the IT Team and any third parties to execute the cyber programme of work in a timely manner

Support the communication and implementation of any end-user impacting security initiatives across the Club

Perform regular security assessments based on an agreed security framework and maintain compliance against that framework

Ensure the Club has the appropriate tools, monitoring, reporting and escalation to maintain the appropriate level of cyber security

Manage relationships with third-party security suppliers

Provide assurance from a cyber security perspective for any current and new IT systems

Monitor and act upon outputs of security tools, intelligence sources and information provided via third parties relevant to the security of the Club

Help define and enforce the appropriate level of governance at the Club

Regularly report on cyber risks and mitigation plans for those risks

Act as first point of escalation for any security breaches and be responsible for the investigation, documentation and future mitigation of that breach

Create a 'security aware' culture at the Club

Ensure the currency of any policies and procedures in the Club relevant to cyber security

Keep abreast and communicate best practice and new developments in the cyber security industry

Continuity Management

Identify risks in IT infrastructure and systems where vulnerabilities could lead to degradation or loss of service

Work with the IT Team to ensure remediation of those vulnerabilities

Penetration Testing

Manage annual penetration testing exercise (internal, external, web application, firewall)

Manage remediation plan for non-compliant items

Manage any ad-hoc tests for existing or new systems

Match/Event responsibilities and organisation

None

Out of hours support

In the case of a security breach only

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

Educated to Degree level (or equivalent)

IT security qualification such as CISM, CISSP or similar

Technical background desirable

Specific Experience:

Significant breadth of experience of IT security and data protection compliance, preferably within a blue-chip organisation including:

• Experience with common information security management frameworks, such as International Standards Organisation (ISO) 2700x, the IT Infrastructure Library (ITIL) and Control Objectives for Information and Related Technology (COBIT) frameworks and Centre for Information Security (CIS)
• Deep familiarity with applicable legal and regulatory requirements, including, but not limited to, GDPR, PCI-DSS, PSD2
• Experience developing and maintaining policies, procedures, standards and guidelines
• Experience in security testing (e.g. vulnerability scanning and penetration testing)
• Experience of cloud-based security controls and implementation including Office 365 and Azure
• Experience of managing a security programme of work
• Experience in application development security testing (e.g. white box, black box and code review)
• Experience of the implementation of end-user security training
• Experience of security auditing
• Experience of configuring and implementing a SIEM

Abilities/Skills/Knowledge

• Expert knowledge of data protection law and practices, including an in-depth understanding of GDPR
• Expert knowledge of PCI and PSD2 regulation
• A thorough understanding of the technical architecture and concepts underpinning cyber security including on premise and cloud-based system
• Strong integrity and professional ethics
• Independent thinker with strong initiative
• Ability to communicate effectively with a range of stakeholders, including executive management
• Strong relationship management and influencing skills
• Strong project management skills
• A strong understanding of the business impact of security tools, technologies and policies.
• Strong analytical skills to:analyse security requirements and relate them to appropriate security controls

-analyse the risk associated with data processing operations and have due regard to such risk

• Knowledge of and experience in developing and documenting security architecture and plans, including strategic, tactical and project plans.
• Familiarity with the principles of cryptography and cryptanalysis
• Proficiency in performing risk, business impact, control and vulnerability assessments

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

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The Club is currently seeking exceptional Stewards to work on matchdays/major events on a casual basis at Emirates Stadium. You will operate as an ambassador for the Club and provide a best in class service in order to enhance the fan and customer experience, whilst ensuring safety and security standards are maintained at all times.

Suitable candidates should be smart, friendly and confident when dealing with members of the public.

Responsibilities will include:

• Preventing unauthorised entry into the Stadium
• Ticket checks following protocol
• Ensuring safe entry and exit of fans
• Manage, monitor and control crowds safely
• Monitoring exit gates, lifts & staircases
• Manage conflict and queue management
• Offer fans and guests exceptional matchday experience

Successful applicants on a casual worker basis must be able to demonstrate the following:

• Skills and expertise - relevant customer service experience
• Fan and customer focus - ability to communicate effectively with all guest types
• Teamwork and drive results - working in a fast paced and busy environment, desire to achieve targets
• Live the values - live and breathe 'The Arsenal Way', have an understanding of football, and be able to demonstrate Club knowledge and history is desirable
• The availability and flexibility to work evenings, weekdays and weekends.
• Be prepared to work in all weather conditions.

Please note successful applicants will be required to undergo a vetting and checking process, including RTW, DBS check and reference checks.

**** Cut off for applicants for our next assessment centre (20th August) was 15th July. If you applied after this date, we will be in contact in due course with a date.

Next assessment centre is 20th August.

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Apply Now

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