Arsenal in the Community is dedicated to improving the lives of our local community through the delivery of various programmes across sports, education, health and social inclusion. These programmes embrace a wide variety of community involvement and they are delivered and received with the same energy and commitment today as when they started thirty years ago. High profile reports from Islington Council's Employment Commission in 2014 and the UK Commission for Employment and Skills in 2015 highlighted a severe lack of employment opportunities for individuals aged 16-17. In response, Arsenal in the Community created a number of positions for paid Saturday work experience that individuals in this age group would be able to apply for.

Under the overall direction of Arsenal in the Community's Employability Officer, the job holder will work on Saturdays following a rota in three roles: The Arsenal in the Community Market Stall based in Chapel Market selling a range of community merchandise; at The Arsenal Hub located at Emirates Stadium supporting the facility's Duty Managers with their duties; and on matchdays at Emirates Stadium as part of the Fan Information Team providing support to guests arriving at the stadium. The positions are suitable for an individual currently in full-time education or a candidate looking for their first job role. These roles aim to introduce individuals to the world of work through paid and practical work experience.

Key Responsibilities:

• To assist with setting up and taking down the market stall
• To set up the display of products on a market stall
• To greet and answer queries from customers
• To be responsible for processing cash sales and for recording all sales accordingly
• To clear stock and undertake a stocktake at the end of shift
• To promote Arsenal in the Community programmes to interested parties
• To maintain and deliver high standards of customer service
• To work in accordance with all training, meeting health and safety requirements at all times
• To be aware of the health & safety of all persons using the facilities
• To carry out duties including its emergency action plans, according to the Arsenal in the Community policies and procedures and the staff handbooks
• To work as an effective member of a team
• To maintain high personal standards at all times
• To maintain high standards of customer service, advising and supporting persons using the Hub and responding appropriately to comments, complaints and requests
• To ensure that high standards of cleanliness are maintained throughout the Hub and that equipment is used safely
• To prepare the facilities for all programmed and special events
• To set up sports equipment in accordance to written procedures
• To welcome supporters to Emirates Stadium on match and event days
• To act as an ambassador of Arsenal FC and deliver exceptional customer service to visitors to Emirates Stadium
• To provide help and assistance to supporters and visitors queries as they arrive at Emirates Stadium on match and event days
• To provide directions to supporters as requested
• To provide wristbands to junior supporters when arriving at Emirates Stadium
• To support the Fan Services department with any other queries they may have

Main Job Requirements and Person Specification

Education/Qualifications/Training:

• Applicants must currently be in or returning to school, college or other full-time education

Abilities/Skills/Knowledge:

• Basic skills in English and Maths
• An interest in the Sports and Leisure Sector
• An interest in retail
• Positive attitude

Please note you have until 11.59PM on Monday 29th October to apply for this vacancy.

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Apply Now

---

Arsenal Football Club's Academy is a residential programme based at both London Colney and Hale End, offering full time academics and football training for elite youth players.

The aim of the Academy is to centre each boy's progression as a footballer by providing a world-leading Youth Development programme. The programme promotes the development of genuinely elite training environments to consistently outperform international competition. By placing players at the heart of the programme the aim is to develop and grow future Premier League players in an environment that is challenging, developmental and inspirational.

The coaching programme is the core activity of the Academy, which is supported by a fully integrated programme of Athletic Development, Education and Games.

JOB PURPOSE

Reporting to the Academy Manager, the person appointed to this full time position will be responsible for the fitness and physical development of the players designated to the postholder by the Head of Sport Medicine and Athletic Development. The postholder will aim to achieve the objectives laid out in a programme agreed with the Academy Manager.

To apply scientific principles and techniques with the aim of improving sporting performance, incorporating areas such as physiology, psychology, motor control and biomechanics and including nutrition and diet, sports technology, anthropometry, functional screening and performance analysis.

KEY RESPONSIBILITIES

• To take the lead on Sport Science and Strength and Conditioning with the players and teams assigned by the Head of Sports Medicine and Athletic Development
• Ensure that the Arsenal Athletic Development Pathway is implemented in Hale End
• To design and present, for assessment and appraisal by the Academy Manager & Head of Sports Medicine and Athletic Development, strategies for individually improving the physical development of all boys aged 9 to 16 years attending Hale End Academy and ensure all agreed strategies are implemented within agreed timescales
• To meet with the Head of Sports Medicine and Athletic Development on a regular basis to report progress
• To prepare and submit for discussion with the Head of Sports Medicine and Athletic Development mid and full season progress reports with evidence of each player's physical development
• To contribute to all players mid and full season reports with coaches
• To maintain discipline as set out in the Arsenal Football Club Code of Conduct ( Players, Parents Coaches)
• To actively improve sport science programme and develop and manage the sport science curriculum
• An active member of the youth squad selection team, analysing the skills and capabilities of individual players
• Responsible for creating and developing the performance environment for youth players
• Responsible for helping deliver the agreed technical and competition program for youth football players
• To have an intuitive 'feel' for the sport and be able to prescribe effective training programs
• To identify resource needs and report as appropriate.
• To maintain Arsenal Football Club's Child Protection, Health, Safety and Equal Opportunity procedures as practice
• To adhere to a strict code of confidentiality in respect of any information relating to Arsenal Football Club and its operation
• To undertake any other duties as seen appropriate by the Head of Sport Science and Athletic Development.
• To implement screening, testing, monitoring and assessment as laid out in the Arsenal Athletic Development Pathway Document
• To provide supervised appropriate strength and conditioning sessions as described in the Arsenal Athletic Development Pathway Document

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

• BSc degree in Sports Science or Strength and Conditioning or equivalent
• UK Strength and Conditioning Association Accreditation(UKSCA)
• Broad knowledge of subject area and contemporary issues
• A valid driving licence
• A valid passport

Specific Experience:

Required

• Verifiable record of success of working with elite young footballers aged 9 years to 16 years
• Experience of curriculum management and development.
• A proven track record with a high level of experience in the provision of strength and conditioning services to athletes in elite level youthsports to improve performance
• Build and develop sport science within the coaching team
• Actively improving the sport science programme
• Experience of co-ordaining and delivering sport services.
• Proven experience for S&C coaching with youth football squads

Abilities/Skills/Knowledge:

• An ability to produce verbal and written reports
• A willingness to work flexibly
• A proactive approach within agreed boundaries
• Highly motivated self-starter
• Detailed knowledge of current coaching and training processes
• Knowledge of the rules and regulations of the Premier League
• Sound knowledge of rules and regulations of Football Association (FA) and Club issues
• Understanding of Health and Safety and its application to a sporting environment
• Energy and enthusiasm, with the ability to enthuse and inspire youth squad
• Excellent role model for students
• Evidence of sound administrative, organisational and prioritisation skills
• To be responsible for own continuous professional development
• Experience of working collaboratively within a multi disciplinary team

The successful applicant will be required to complete a self declaration and an enhanced CRB check.

The successful applicant will be required to attend The FA Safeguarding Children in Football Workshop and other appropriate CPD events.

Hours of Work

The role requires individuals to work mainly evening and weekend work but could involve some weekday sessions

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Please note, you have until 23:59pm on 26th October 2018 to apply for this vacancy.

Apply Now

---

Arsenal Retail is a business with P&L responsibility for four business segments:

• Ecommerce
• Stores (The Armoury flagship store, plus 2 others and matchday outlets)
• Global Licensing (Licensing the right to use the Arsenal brand on products globally)
• Stadium tours (Circa 200,000 Stadium visitors, business viewed as a tourist attraction)

Arsenal Football Club is the 5th largest football club in the world by revenue derived from broadcast, ticket and hospitality and commercial sources.

The remit of the role is to lead the development of the ecommerce business across retail, stadium tours and other business segments. The jobholder will have P&L responsibility for the annual ecommerce budget and will manage the ecommerce team.

Key Responsibilities

Leading the Arsenal ecommerce business via:

• Developing, owning and implementing the ecommerce business plan to ensure revenue growth through increased customer acquisition, conversion and AOV
• Continually reviewing the commercial potential of new areas of digital development
• Overall responsibility for website performance and online trading
• Working with retail marketing on customer acquisition strategy including SEO, PPC Affiliate, and Social as well as emerging channels
• Training and developing the Ecommerce team and ensuring the team meet their objectives and targets
• Managing the 500k Ecommerce budget with Torque to deliver excellent logistics, warehousing and deliveries to customers
• Implementing a new ecommerce platform and selecting the ecommerce implementer
• Responsible for the ecommerce roadmap, pipeline and priorities
• Building conversion, particularly internationally, by implementing a better ecommerce experience e.g. payment gateway, international shop fronts, additional language sites, search, category and product pages etc
• Responsibility for the ecommerce development pipeline and priorities
• Working closely with retail marketing to maximise the success of campaigns online (PPC, retargeting, affiliates etc.)
• Working closely with the AMG and CRM teams to maximise campaign potential, build triggered emails, increase reach, engagement and conversion
• Maximising SEO to boost search results across key terms
• Defining and managing the ecommerce roadmap and development pipeline
• Working closely with our IT business partner and web developer to deliver ecommerce enhancement on a timely basis in line with budgets
• Providing input for website launches for new territories/countries in terms of product, customer behavior and content

Main Job Requirements and Person Specification

Education/Qualifications/Training:

• Degree Calibre

Specific Experience:

• Relevant experience working on the client or agency side; ideally on multiple ecommerce businesses preferably in the retail fashion or sports areas
• Experience in managing and building an ecommerce team
• Ability to demonstrate ecommerce P&L responsibility.
• Strong web analytics experience
• Ability to maximise web conversion levels
• Digital marketing experience including management of email campaigns, SEO, PPC and Social media
• Exposure to the full customer journey including warehouse, logistics, courier and contact centre experience
• Experience of transition to a new ecommerce platform
• Management of in house and 3rd party developers to deliver new functionality.

Abilities/Skills/Knowledge:

• Ability to set strategy and drive results in a fast based ecommerce environment
• 8-10 years ecommerce experience in an ecommerce retail/fashion/sports environment
• Highly numerate, strong analytical skills, comfortable managing data
• Ability to manage, motivate and build an ecommerce team.
• Ability to work across multiple departments and teams to deliver collective goals
• Strong commercial acumen
• Ability to manage budgets and deliver a ROI on expenditure
• International experience advantageous
• German or French desirable but not essential
• CRM experience desirable
• A team player with the ability to work both cross functionally and with gravitas to present to senior management

Hours of Work

Your normal basic week is 09:00 to 17:00 from Monday to Friday including one hour for lunch; a total of 40 hours per week.

There is a requirement for flexible working hours at key business times particularly kit launch, and the Christmas and New Year periods.

Apply Now

---

Department Description

Arsenal Football Club's Finance Department undertakes financial reporting in order to satisfy the requirements of core compliance and statutory demands relating to operating companies in the UK, as well as providing the business with support services for budgeting, forecasting, monitoring and payrolls.

Key Responsibilities

Management Accounts (various across Football and Commercial):

• Prepare budgets and 3 year plans in partnership with finance and management teams, ensuring assumptions are properly challenged and best practice is followed
• Prepare in-year forecasts and annual re-forecast, monitoring variances where necessary
• Production of monthly management accounts
• Supporting Finance Managers with Business Partnering relationships
• Input into monthly reporting packs where applicable

Support for Commercial Finance Manager/Financial Controller (Football):

• Supporting in month-end journal postings and processes
• Supporting with VAT and tax reporting requirements
• Maintaining reconciliations between core systems (GP, PCS, Retail)
• Producing post-game analysis
• Preparing monthly capex reporting for review
• Supporting the production of Business Cases for capital expenditure projects
• Ad-hoc project and administrative support and analysis

Education/Qualifications/Training:

Required

GCSE Maths & English

Educated to degree level

At least part-qualified in an accounting qualification (e.g. CIMA or ACCA). Preferably 3 years into study.

Specific Experience:

Required

Minimum 3 years experience working in a finance department. Previous experience working with budget holders ideal. Demonstrable bookkeeping, balance sheet reconciliation and analysis skills. Strong excel skills.

Desired

Previous experience with Microsoft GP

Abilities/Skills/Knowledge:

• Able to work to strict deadlines, prioritise tasks accordingly, strong organisational skills
• Able to clearly communicate with internal and external stakeholders to identify and resolve issues
• Must have excellent attention to detail and be able to manage a variable and complex workload
• Good IT skills covering MS Office applications
• Enquiring and investigative mindset
• Enthusiastic, positive can-do attitude, dynamic individual, able to resolve ad-hoc queries as requested
• Tenacity to follow through all issues to completion

Hours of Work

Your normal basic week is 09:00 to 17:00 from Monday to Friday including one hour for lunch; a total of 40 hours per week.

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Please note, you have until 23:59pm on 26th October 2018 to apply for this vacancy.

Apply Now

---

The Premium Sales, Service and Operations department maximise revenue from, and optimise customer experience in, the premium seating at Emirates Stadium - Executive boxes, Club seats, Members-only clubs and match by match hospitality. The department covers sales and delivery of the customer experience, towards the achievement of revenue, profit and customer service objectives. The department also covers the monetisation of the premium areas on a non-matchday basis through the sales and delivery of conferencing and banqueting events.

KEY RESPONSIBILITIES

• Develop and execute a sales plan to grow the Club Level Deposit List and to sell out all Club Level seats and seasonal dining, to include key premium facilities such as the The WM, The Foundry, the newly launched, Avenell Club and seasonal executive boxes
• To include various techniques with a primary focus on proactive outbound activity for sales/recruitment
• Develop and execute a sales plan to maximise match-by-match revenue generation
• Co-ordinate and drive the internal communication, planning, and execution for the sales and renewals cycle of Club Level
• Drive CRM usage and adoption throughout the sales team
• Use existing - and propose additional - key CRM-driven metrics to ensure proactivity among sales executives
• Liaise with CRM team to:
• Track sales executive performance against targets
• Ensure customer records and data are up to date and recorded on the CRM/ Venuemaster as required
• Ensure upkeep/on-going maintenance and management of BOSS inventory management system
• Deliver on and evolve monthly team targets, including:
• Club Level Deposit List sales
• Seasonal dining sales
• Seasonal executive box sales
• MBM revenue generation
• CRM usage and adoption
• As required, provide data-driven analysis of sales results and individual sales executive performance
• Drive collaboration between M&E and premium sales teams to identify and explore commercial opportunities for both departments
• Co-ordinate hospitality sales effort for all concerts and special events, as required
• Assist in ensuring Diamond Club is sold out
• Line Manage the Premium Sales team - to include:
• Mentoring
• On-going development
• Performance appraisals
• Effective deployment and prioritisation
• On-going development of sales approaches and techniques:
• Drive proactivity, including establishment of sales initiatives and cross-promotional opportunities
• Review utilisation of Premium Sales team to identify efficiencies and implement changes as required
• Reviewing/implementing best in practice sales approaches
• Utilise market segmentation to influence targeting approach
• Utilising CRM system data to gain insight in to existing customers
• Maximise revenue yield in premium areas
• Represent department as required in Club-wide steering committees
• Liaise closely with the Ticketing and Services team:
• To manage inventory requirements
• To manage payments process
• Be in attendance on matchdays - expectation is to attend all matchdays
• Where necessary to attend commercial and networking events, such as exhibitions and Chamber of Commerce meetings
• To liaise closely with other Arsenal Departments and with third party contractors such as DNC, providing timely and accurate information as required for members
• To be in attendance during all non-matchday events as appropriate ensuring continuity of service levels and client satisfaction are maintained
• To comply at all times with Health and Safety regulations and safe working practices in accordance with current legislation and as detailed in the Company Health and Safety Policy and Procedures
• Actively monitor personal performance at work, looking to consistently contribute to personal objectives and team goals, and focus own activities accordingly
• Undertake other tasks that from time to time may be allocated to the jobholder that are appropriate to the level/grade of the job
• To assist AFC meet its commitment to provide equal opportunities and encourage diversity in employment and related policies
• Comply with all relevant AFC policy and procedures, including those relating to Health and Safety, Data Protection, IT usage etc.

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

• Educated to degree level or equivalent
• Significant sales and management training
• Customer service training

Specific Experience:

• Extensive sales experience (including data driven selling at high volume and at high value)
• Extensive experience using CRM systems and using CRM-driven data to direct commercial strategy
• Management of a high performing sales team
• Track record of delivering against sales targets
• Experience of selling to a diverse customer base
• Experience of dealing with multiple and diverse stakeholders

Personal Qualities:

• Intellectually astute
• Clear and effective management skills
• Decisive and able to make tough calls under pressure
• Highly motivated and proactive
• Target driven and focused
• High level commercial thinking and behaviours
• Good judgement and energy to deliver the role in a "hands on" fashion
• Encourages open and regular communication across the organisation
• Ability to appreciate the value of both tradition and new ideas
• Is visible and stays in touch with all levels
• Role models good team behaviour
• Ethical, hard working and goal orientated with a strong personal commitment to deliver at a pace
• Diligent and highly detail orientated

Abilities/Skills/Knowledge:

• Leadership skills with the ability to set a vision and manage people to deliver
• Ability to influence behaviour and improve under-performing executives
• Excellent sales and interpersonal skills
• Persuasive written and verbal communication skills
• Excellent written and verbal command of English
• Actively helps others succeed by setting clear & stretching objectives for each team member, as well as themselves, closely monitoring progress, providing support and feedback
• Recognises and rewards behaviours that drive results
• Exposure to and understanding of customer service excellence.

Hours of Work

Your normal basic week is 09:00 to 17:00 from Monday to Friday including one hour for lunch; a total of 40 hours per week. Matchday/ event working is also required.

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Apply Now

---

Department Description

The Travel, Events & Supporter Liaison team are responsible for organising the travel for the Club including Directors, Players, Staff and Fans. They are also responsible for organising all club events, including Junior Gunners monthly events and the Club's Foundation Ball. They serve as main contacts for all our supporter groups, including our global supporter clubs, and have the holistic aim of being best in class at providing an efficient, operational service to all customers in and out of house.

Job Purpose

The Travel Manager is responsible for organising travel for the club. They will lead a team of four who will organise all team travel, Directors, staff and fan trips to all away matches and manage the relationship with all our suppliers and customers inside and outside of the club effectively and efficiently as possible. The post holder is primarily responsible for all club travel, will manage all aspects of the job and will report directly to the Head of Department. They must also be a team member and support the rest of the department where possible with events and supporter liaison.

Key Responsibilities

• Manage a team to cover all aspects of travel, including:

Business travel- Managing the Club's account with the preferred Business Travel provider and their account manager to make sure the Club's needs are met with a professional approach, and working with the Club's PA's/ individual bookers to find the most cost-effective way to travel which is in line with the Clubs' travel policy.Members of staff travel throughout the world, therefore advice must be given on safety and security.

Team travel- Their travel team must organise travel for all Arsenal teams, including first team, youth teams and Women's teams. Liaising with the training ground and its staff to book aircrafts, coaches, trains, hotels, etc. making sure the Club's needs are met with a professional approach, to find the most cost-effective way for the Club and the budget without taking away the high service level the teams expect. Working with safeguarding and health and safety teams to make sure safety and security are a high priority.

Directors and staff travel- Organising travel to all our away matches

Supporter travel- Organising trips for fans to all Arsenal domestic away matches and liaising with the Contact Centre to create affordable travel for our supporters

• Manage their team and support them through their busy schedules, making sure their training needs and welfare are looked after
• Writing travel information for our publications team
• Assist head of department with pre-visits to overseas destinations
• Liaise with the Foreign and Commonwealth office
• Keep the Club's Travel budget and full records of the Clubs' travel spend. Giving the head of department full breakdowns when requested. Work towards KPIs
• Manage and organise all coach parking for visiting supporters to Emirates Stadium
• Liaise with the air charter, coach and car company's regarding booking of their vehicles and prices (negotiate) to ensure cost efficiency and quality of service
• Work as a team member, supporting members of the team with other events in which the department runs where needed
• Monitor Department activities and compliance around internal policies, such as data protection and Health & Safety, reporting any issues to the Head of Department

Specific Experience:

Required

Must have proven, sound experience of working for a sports club/travel company within the travel sector, covering a range of similar responsibilities - making travel arrangements, personal liaison with fans as well as liaising with senior staff such as Directors, handling callers and correspondence and getting involved with projects.

Must have skills in quality management, attention to detail and effective planning, communication, operational and execution skills

Experience must have been gained as a leader, pulling a team together at short notice to assist with the running of travel events both domestic and overseas

Experience should have been gained from within a fast moving, commercially focused and brand sensitive organisation

Desired

• Strong leadership skills, proven to have led a team within the travel/sports industry
• Qualification from the travel industry
• Previous experience of working for/alongside a Premier League Football Club

Abilities/Skills/Knowledge:

• Must have ability to manage multiple activities and deadlines, reacting to change, prioritising workloads and activities, and ensuring that deliverables are completed and presented on time to the required quality
• Ability to create effective and clear communications/letters/emails that will be understood by a range of stakeholders and readers, and communicate effectively and professionally over the phone
• Must also be able to build rapport and business relationships with internal and external stakeholders, whilst at the same time prioritising activities
• Must be able to negotiate and identify ways to save costs for the business at all times
• Must be able to work alone and within a team environment under pressure and keep to deadlines, constantly prioritising and supporting the needs of the business and their team
• Ability to manage in pressurised situations and apply initiative and 'common sense' on certain occasions - sometimes without recourse to supporting managers
• Advanced professional level IT skills, especially M/S Office products, as well as related systems such as databases, project management software

This role may require you to work evenings, weekends and matchdays depending upon your responsibilities.

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Please note, you have until 23:59pm on 26th October 2018 to apply for this vacancy.

Apply Now

---

The Club is currently seeking exceptional Stewards to work on matchdays/major events on a casual basis at Emirates Stadium. You will operate as an ambassador for the Club and provide a best in class service in order to enhance the fan and customer experience, whilst ensuring safety and security standards are maintained at all times.

Suitable candidates should be smart, friendly and confident when dealing with members of the public.

Responsibilities will include:

• Preventing unauthorised entry into the Stadium
• Ticket checks following protocol
• Ensuring safe entry and exit of fans
• Manage, monitor and control crowds safely
• Monitoring exit gates, lifts & staircases
• Manage conflict and queue management
• Offer fans and guests exceptional matchday experience

Successful applicants on a casual worker basis must be able to demonstrate the following:

• Skills and expertise - relevant customer service experience
• Fan and customer focus - ability to communicate effectively with all guest types
• Teamwork and drive results - working in a fast paced and busy environment, desire to achieve targets
• Live the values - live and breathe 'The Arsenal Way', have an understanding of football, and be able to demonstrate Club knowledge and history is desirable
• The availability and flexibility to work evenings, weekdays and weekends.
• Be prepared to work in all weather conditions.

Please note successful applicants will be required to undergo a DBS check.

Our next assessment centre is Tuesday 27th November 2018

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Apply Now

---