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Casual Matchday Steward
Emirates Stadium
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Description

The Club is currently seeking exceptional Stewards to work on matchdays/major events on a casual basis at Emirates Stadium. You will operate as an ambassador for the Club and provide a best in class service in order to enhance the fan and customer experience, whilst ensuring safety and security standards are maintained at all times.

Suitable candidates should be smart, friendly and confident when dealing with members of the public.

Responsibilities will include:

  • Preventing unauthorised entry into the Stadium
  • Ticket checks following protocol
  • Ensuring safe entry and exit of fans
  • Manage, monitor and control crowds safely
  • Monitoring exit gates, lifts & staircases
  • Manage conflict and queue management
  • Offer fans and guests exceptional matchday experience

Successful applicants on a casual worker basis must be able to demonstrate the following:

  • Skills and expertise - relevant customer service experience
  • Fan and customer focus - ability to communicate effectively with all guest types
  • Teamwork and drive results - working in a fast paced and busy environment, desire to achieve targets
  • Live the values - live and breathe 'The Arsenal Way', have an understanding of football, and be able to demonstrate Club knowledge and history is desirable
  • The availability and flexibility to work evenings, weekdays and weekends.
  • Be prepared to work in all weather conditions.

Please note successful applicants will be required to undergo a vetting and checking process, including RTW, DBS check and reference checks.

Next assessment center is 15th October

**** Cut off for applicants for our next assessment center is 8th September. If you applied after this date, we will be in contact in due course with a new date.

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Closing Date: No closing date

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Information Security Manager
Highbury House
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Description

DEPARTMENT DESCRIPTION

The IT department is responsible for the design, build & support of the Club's IT systems, telephony and supporting infrastructure and network.

This encompasses:

  • Business facing application development and project management of systems
  • Application support
  • Service Desk and IT Operations
  • Matchday support for IT
  • Infrastructure Management
  • Network design & support

JOB PURPOSE

The Information Security Manager is a broad, hands-on role responsible for identifying cyber risk, supporting the definition of the strategy to address risk, and creating a detailed and prioritised programme of work in line with the strategy to address that risk.This role will need to drive the IT Team and any third parties to execute this programme of work and support the communication and implementation of any end-user impacting elements across the Club.In addition, this role will be responsible for any regular security testing and achieving any relevant accreditation for compliance purposes (e.g. PCI, PSD2).

This role will also be the key point of escalation for any security breaches and provide assurance from a cyber security perspective for any existing or new technology at the Club.

It is expected that this role will act as the Club's trusted adviser on all cyber security matters.

KEY RESPONSIBILITIES

KEY RESPONSIBILITIES

Information Security

Support the definition of our cyber strategy to address risk, and creating a detailed and prioritised programme of work in line with the strategy to address that risk

Drive the IT Team and any third parties to execute the cyber programme of work in a timely manner

Support the communication and implementation of any end-user impacting security initiatives across the Club

Perform regular security assessments based on an agreed security framework and maintain compliance against that framework

Ensure the Club has the appropriate tools, monitoring, reporting and escalation to maintain the appropriate level of cyber security

Manage relationships with third-party security suppliers

Provide assurance from a cyber security perspective for any current and new IT systems

Monitor and act upon outputs of security tools, intelligence sources and information provided via third parties relevant to the security of the Club

Help define and enforce the appropriate level of governance at the Club

Regularly report on cyber risks and mitigation plans for those risks

Act as first point of escalation for any security breaches and be responsible for the investigation, documentation and future mitigation of that breach

Create a 'security aware' culture at the Club

Ensure the currency of any policies and procedures in the Club relevant to cyber security

Keep abreast and communicate best practice and new developments in the cyber security industry

Continuity Management

Identify risks in IT infrastructure and systems where vulnerabilities could lead to degradation or loss of service

Work with the IT Team to ensure remediation of those vulnerabilities

Penetration Testing

Manage annual penetration testing exercise (internal, external, web application, firewall)

Manage remediation plan for non-compliant items

Manage any ad-hoc tests for existing or new systems

Match/Event responsibilities and organisation

None

Out of hours support

In the case of a security breach only

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

Educated to Degree level (or equivalent)

IT security qualification such as CISM, CISSP or similar

Technical background desirable

Specific Experience:

Significant breadth of experience of IT security and data protection compliance, preferably within a blue-chip organisation including:

  • Experience with common information security management frameworks, such as International Standards Organisation (ISO) 2700x, the IT Infrastructure Library (ITIL) and Control Objectives for Information and Related Technology (COBIT) frameworks and Centre for Information Security (CIS)
  • Deep familiarity with applicable legal and regulatory requirements, including, but not limited to, GDPR, PCI-DSS, PSD2
  • Experience developing and maintaining policies, procedures, standards and guidelines
  • Experience in security testing (e.g. vulnerability scanning and penetration testing)
  • Experience of cloud-based security controls and implementation including Office 365 and Azure
  • Experience of managing a security programme of work
  • Experience in application development security testing (e.g. white box, black box and code review)
  • Experience of the implementation of end-user security training
  • Experience of security auditing
  • Experience of configuring and implementing a SIEM

Abilities/Skills/Knowledge

  • Expert knowledge of data protection law and practices, including an in-depth understanding of GDPR
  • Expert knowledge of PCI and PSD2 regulation
  • A thorough understanding of the technical architecture and concepts underpinning cyber security including on premise and cloud-based system
  • Strong integrity and professional ethics
  • Independent thinker with strong initiative
  • Ability to communicate effectively with a range of stakeholders, including executive management
  • Strong relationship management and influencing skills
  • Strong project management skills
  • A strong understanding of the business impact of security tools, technologies and policies.
  • Strong analytical skills to:analyse security requirements and relate them to appropriate security controls

-analyse the risk associated with data processing operations and have due regard to such risk

  • Knowledge of and experience in developing and documenting security architecture and plans, including strategic, tactical and project plans.
  • Familiarity with the principles of cryptography and cryptanalysis
  • Proficiency in performing risk, business impact, control and vulnerability assessments

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Closing Date: No closing date

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Casual Event Day Support
Emirates Stadium
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Description

DEPARTMENT DESCRIPTION

Responsible for the preparation and running of Emirates Stadium and wider facilities at other locations for all events and functions. Department remit includes property and facilities management, spectator safety at events, wider Health and Safety matters.

JOB PURPOSE

To support the Operations Co-Ordinator to ensure event day accreditation printing, distribution and spot checking of all passes at Emirates Stadium are maintained to the highest standards and support the safety and security of the stadia on an event day.

KEY RESPONSIBILITIES

Event Day Responsibilities

  • Initial point of contact for event day accreditation queries.
  • Producing and distributing event day accreditation.
  • Spot checking and validating event day accreditation during event.
  • Liaising with the Operations Co-Ordinator to ensure any concerns are reported immediately.
  • Liaising with key internal and external stakeholders to ensure accreditation process runs efficiently.
  • Stewards room support post-event

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

  • Must be educated to GCSE level. Must include grade C in Maths and English
  • Good level of numeracy and literacy.

Specific Experience:

Required

  • Administration experience within a fast paced, pressurised environment.
  • First class IT skills including a strong working knowledge of all Microsoft applications.

Abilities/Skills/Knowledge:

  • Exceptional organisation skills, including the proven ability to manage a fast-paced and varied workload
  • Ability to communicate with a broad range of internal and external stakeholders, adapting style and approach as and when required.
  • Experience in a public facing role.
  • Attention to detail.
  • Flexible approach to work with a passion for high volume and fast paced operational environment and a proven commitment to teamwork.
  • Flexible attitude to working hours.
  • Sound general administration and record keeping skills.

Standard professional level IT skills, including excellent working knowledge of presentation packages.

Desired

Experience in major event day operations.

Hours - Event Day only

Afternoons/evenings and weekends

Casual Role - 6 to 9 hours shifts with late working on a rota basis. (hours may vary for mid-week events)

Closing Date: 24/09/2019

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Arsenal Women Marketing Officer
The Club's Training Ground
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Description

DEPARTMENT DESCRIPTION

Arsenal Women Football Club (AWFC) is the most decorated female football club in the history of the English game. Following the women's game turning professional, the Club has seen rapid growth and led by Arsenal's core values, endeavours to continue its success both on and off the pitch.

JOB PURPOSE

The purpose of this role is to create and manage AWFC's overall marketing plan. The post holder will work to actively improve the profile and raise awareness of women's football and AWFC with the ultimate objective of increasing match attendances at all AWFC home games.

A key focus of the role will be to forge and maintain excellent relationships with AWFC players so as to maximise content opportunities to increase fan engagement and build brand and supporter loyalty.

The post holder will be based at the Club's training ground and be expected to embrace the local community and engage with all internal and external stakeholders to achieve the above, acting as a central port of call for all AWFC's marketing activities.

KEY RESPONSIBILITIES

DIGITAL & SOCIAL MEDIA

  • Work closely with Arsenal Media Group (AMG) to manage AWFC social media channels, including live match day updates and both pre and post-match content, to increase fan engagement and grow our fan base.
  • Devise and forge strong relationships with players so as to spot and coordinate regular player related content opportunities that can be used on social platforms to maximise engagement.
  • Work closely with AFC Social Media Department to maintain relevant AWFC websites and social channels, ensuring all content is up to date, accurate and consistent.
  • Produce and execute pre-match marketing plans to cover social, Arsenal.com and external platforms.
  • Set up and manage match by match marketing promotions on social platforms.
  • Analyse and share engagement results from social platforms/advert reach and response.
  • Work closely with Arsenal's design team to create assets for use across all digital platforms.
  • Write press releases and announcements, working with the Communications Manager and Arsenal Media.
  • Support Club Communications with on site media access days in relation to AWFC.

SPONSORSHIP

  • Act as first point of call on site for any and all activations requiring marketing presence and follow-on marketing actions, particularly from AWFC's first major sponsor (Mastercard).
  • Develop player sponsorship packages, managing the delivery of benefits to sponsors and meeting revenue targets.

PUBLICATIONS

  • Create content and work closely with AFC Publications to produce the AWFC match day programme.
  • Work with CRM to produce engaging AWFC monthly newsletters and other relevant material, including player related content as appropriate.
  • Provide engaging features and content for use on Arsenal.com and across central club marketing channels.

MEMBERSHIPS & TICKETING

  • Assist in the development of membership products and manage promotional campaigns.
  • Work closely with the Arsenal FC Box Office to facilitate the sale of memberships and match tickets, produce financial reports and monitor match day attendance.
  • Manage campaigns designed to grow AWFC'S supporter base and increase attendance.
  • Monitor and update all ticketing related content on websites.
  • Gain insights and motivation factors behind match attendance and interpret the data to drive marketing activities.
  • Manage all customer service enquiries that come through to the marketing inbox.

MATCH DAYS

  • Liaise with club Communications Manager to support media requirements.
  • Support Arsenal Media Group with social media content capture and posts.
  • Manage the Cub's home match day retail offering; internal stock requests, match day sales, financial reporting and meeting revenue targets.
  • Manage press lists for home fixtures, with support from the Communications Manager.

AWFC SUPPORTERS CLUB

  • Assist the Supporters Club to grow their membership base, aligning them with the AWFC Supporters Club guidelines and helping arrange meetings and events.

GENERAL

  • Act as first point of call on site for all marketing related activities (whether match day or training ground based).
  • Develop and maintain strong and effective relationships with AWFC players, relevant AFC staff and departments (this may require attending meetings at the Club's headquarters in Highbury House from time to time).
  • Implement FA national marketing campaigns at local level and work with the FA national marketing team to deliver joint objectives.
  • Undergo applications for central FA marketing funding and delivery of relevant initiatives to enable the Club to carry out innovative and successful marketing campaigns.
  • Work effectively with all teams, companies and associates to ensure consistency, efficiency, professionalism and effective communication.
  • Enforce and comply with all company policies and procedures which are fundamental in maintaining effective performance, communication and good business reputation.
  • Enforce and comply with all statutory legislation and policy i.e. Food Hygiene and Fire, Health & Safety and attend any training as requested by the company and required by law.
  • This job and person specification is a guideline only and is not exhaustive.
  • Candidates may be required to perform other duties which are not expressly listed but are in keeping with the general purpose of their job role and we reserve the right to make changes to this job description as appropriate.

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training

  • A relevant marketing qualification and/or equivalent industry experience.

Specific Experience

  • Demonstrable experience in a marketing role, within elite sport.
  • Experience in building supporter bases and growing attendances would be advantageous.

Abilities/Skills/Knowledge

  • Knowledge of women's football, from grassroots to professional level is desirable.
  • Comfortable using digital platforms, including a working knowledge of social media.
  • Strong copywriting skills.
  • Open to travel and work evenings and weekends.
  • Able to work as part of a team (essential).
  • Excellent communication and relationship building skills.
  • Capable of working effectively within strict deadlines.

Please note that we have set a final deadline of Friday 20 September 2019 to apply for this position. However, we will be reviewing and interviewing candidates on a rolling basis so you are strongly encouraged to apply well before the deadline if possible.

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Closing Date: 20/09/2019

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Arsenal Women First Team Assistant Physiotherapist (Consultant)
The Club's Training Ground
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Description

DEPARTMENT DESCRIPTION

Arsenal Women Football Club are one of the most successful football clubs in the history of the women's game. It prides itself on maintaining high standards, being at the forefront of all elements of Football performance and strives for excellence.

JOB PURPOSE

To support the Lead Physiotherapist in developing and delivering elite medical care to the first team squad. This will include the assessment, diagnosis and treatment/rehabilitation of injured players on a frequent consultancy basis. A key component of the role will be to assist with the monitoring and subsequent injury prevention for first team players.

To contribute to and attend the existing internal CPD programme which is scheduled at suitable times throughout the season. There will be an opportunity to work closely with the highly respected Research & Development arm of Arsenal Football Club, hopefully contributing a season long study.

The role reports to Lead Physiotherapist on a consultancy basis and is full time with AWFC First Team.

The clinical aspect of this post involves significant periods of direct provision of Physiotherapy indoors and outdoors, pitch-side and on-pitch work in front of large crowds, on television and in foreign, hotel, stadia, and other related environments.

KEY RESPONSIBILITIES

To assess, diagnose and treat injured players.

Collect and analyse data to identify variable contributions to injury

Work closely with strength and conditioning coaches to monitor fatigue and performance of play

Contribute to strategies for the reduction of injury and if relevant, work alongside the Head Coach & Strength and Conditioning Coach to contribute to the player's individual strength and fitness regimes.

To provide physiotherapy input to non-injured players and minimise their time lost due to injury

Devise and manage rehabilitation/treatment plans.

Produce and maintain concise, legible and accurate physiotherapy notes as per the standards set out by the CSP.

Evaluate effectiveness of rehabilitation/treatment programme using clinically reasoned outcome measures.

To work with other members of the Medical and Performance team to provide a holistic approach to the treatment and prevention of injury.

To contribute to the team's internal continuous professional development.

Liaise with international teams with regards to injury status of players.

To contribute to the medical input into players on specified matches and all training sessions.

Ensure Emergency Action Plans are in place and followed at training and match day events

Liaise with opponents medical staff on match days

Further responsibilities

To ensure that all relevant information is recorded fully on "The PMA" online notes database

To help to instil the correct club ethos and culture within Arsenal Women FC

Be familiar with Safeguarding requirements as outlined in the Safeguarding Policy and comply with its requirements to safeguard and protect the welfare of children and vulnerable adults.

Working to maintain stock within established budget parameters

The candidate should be flexible in regards to working hours and changes at short notice

To be aware of the core values upon which Arsenal Women FC operates

To attend games, tours and international trips for the club as required

To be aware of current trends and best practice in the treatment and management of injuries

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

BSc in Physiotherapy.

Current membership of the Health Professions Council and the Chartered Society of Physiotherapy

Post graduate qualification or working towards MSc or equivalent

Advanced Emergency Aid Qualification (Level 5 ATMMiF)

An accepted FA Disclosure and Barring Service (DBS) Disclosure (previously known as an FA CRB Disclosure).

Specific Experience:

Experience of treating musculoskeletal/sporting injuries.

Experience of working in a team sport environment

Experience and understanding of child development

Willingness to work weekends

Ability to travel independently

Ability to work on one's own initiative and as part of a team

Abilities/Skills/Knowledge:

The clinical aspect of this role requires standing pitch-side in attendance of training, running into the field of play or training as quickly as possible, the manual stabilisation and evacuation (lifting) of players from the field of training/play when required.This also requires the application on a daily basis of Physical Massage, Mobilisation and Manipulation techniques to parts of the human body, which can entail maximal effort in supporting/applying such treatments, and the actual demonstration of exercise technique involved in rehabilitation programmes

Ability to assess injury.

Ability to design and deliver individual rehabilitation programmes.

Ability to effectively communicate, both written and orally, in a clear and logical manner with the ability to adapt style and approach as required.

Ability to work collaboratively and effectively to achieve best player care.

Excellent use of excel to monitor, track and analyse data

Ability to educate, advise and motivate individuals.

Able to take a holistic approach to the treatment of injury.

Knowledge and awareness of available conventional and alternative treatments.

Knowledge of the FA's Women's Talent Pathway (Desirable)

To use knowledge and expertise to promote the health and wellbeing of individual players

Attention to detail and excellent organization skills

Full understanding of successful practice and operations of Arsenal Women FC.

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Closing Date: 16/09/2019

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Assistant Meeting & Events Co-ordinator
Chapman House
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Description

The Premium Sales, Service and Operations (PSSO) team is responsible for the seasonal and match-by-match (MBM) sales, service and operation of all premium level guests at Emirates Stadium on Arsenal match days. This includes 7,000 Club Level seats and a further 2,000 seats on box level (145 boxes). Club Level members have the opportunity to purchase dining, either on a seasonal basis in one of a number of exclusive members-only restaurants, or on a match-by-match basis. A very small allocation of seats is held for match-by-match sales of all-inclusive hospitality packages, which are sold at a premium. All hospitality is sold via the Premium Sales Team.

Catering is provided throughout the stadium (including in Boxes and General Admission areas) through our catering partner Delaware North. The relationship with DN is held and managed by the PSSO team. This relationship is critical as it is central to the fan experience both in the Premium and General Admission Areas.

Outside of match days the PSSO team also includes a Meeting and Events team which is responsible for selling and delivering events (in conjunction with the Premium operations team) throughout the year in various spaces on Club and Box level which can accommodate groups of differing sizes. These events vary from pitch events in the close season, conferences, product launches and even providing backdrops/sets for films.

JOB PURPOSE

To support the operational delivery and customer experience of a wide range of events. Maintain consistent standards of service, ensuring customer satisfaction and repeat business, while creating a work environment that supports Health & Safety, security and organisational values as directed by the Senior Meeting & Events Coordinator and the Meetings and Events Manager.

KEY RESPONSIBILITIES

  • Responsible for managing all aspects of the event post booking including the operational delivery and customer facing interaction.
  • Maintain consistent standards of customer service to ensure the success of the meeting/event and customer satisfaction.
  • Manage all internal Club events from booking stage to event delivery
  • Ensure that venue set up, equipment and other logistical requirements is in accordance with customer requirements, brand standards and complies with Health & Safety guidelines.

Use CRM to capture all interaction with existing and potential clients.

  • Liaising with catering contractor over plans and the general coordination of events to ensure service is delivered as directed.
  • To observe and adhere to all security requirements at the Stadium.
  • To control and understand the operational costs associated to ensure each event is profitable.

To ensure pre-payments are taken and post events invoices are raised in timely manner.

To manage casual staff during events (i.e. function stewards).

  • Ensure prompt resolution of customer complaints.
  • To present AFC and the Stadium in the best possible light at all times.
  • Undertake other tasks that from time to time may be allocated to the jobholder that are appropriate to the family/grade of the job.
  • To assist AFC meet its commitment to provide equal opportunities and encourage diversity in employment and related policies.
  • Comply with all relevant AFC policy and procedures, including those relating to Health and Safety, Data Protection, IT usage etc.

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

  • Educated to degree standard (or equivalent).

Specific Experience:

  • Previous experience in event co-ordination, administration and / or delivery.

Abilities/Skills/Knowledge:

Drives Results:

  • Exceptional organisational skills, including the proven ability to manage a fast-paced and operational customer facing environment.
  • An ability to review the current operation and identify areas for improvement.
  • Supports Club decisions and follows through on commitments made.
  • Deals effectively with problems to avoid escalation; endeavours to deliver 'right first time'.
  • Uses common sense, past experience and intellectual rigour and insight to plan and execute activities.

Teamwork:

  • Builds and maintains positive working relationships.

Actively cooperates and communicates with others, fostering a culture of teamwork and collaboration.

Fan & Customer Focus:

  • Seeks out and acts upon opportunities to improve the customer experience.

Skills & Expertise:

  • Positive about achieving Club, departmental and individual success.
  • Proactively takes on new responsibilities and seeks out opportunities to learn new skills.

Lives the Values:

  • Is trustworthy, respects colleagues and demonstrates a willingness to help others achieve their goals.
  • Acts with honesty and integrity, demonstrates respect, diversity and is professional at all times.

Have a can do attitude and be prepared to roll your sleeves up and get involved to ensure the day/day service provision is best in class.

Requirements:

You will ordinarily be required to work 40 hours per week, but you will be required to work such hours as are reasonably necessary for the performance of your duties. This role will involve evening & weekend work.

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Closing Date: 25/09/2019

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Meeting & Events Coordinator (Maternity Cover)
Chapman House
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Description

DEPARTMENT DESCRIPTION

The Premium Sales, Service and Operations (PSSO) team is responsible for the seasonal and match-by-match (MBM) sales, service and operation of all premium level guests at Emirates Stadium on Arsenal match days. This includes 7,000 Club Level seats and a further 2,000 seats on box level (145 boxes). Club Level members have the opportunity to purchase dining, either on a seasonal basis in one of a number of exclusive members-only restaurants, or on a match-by-match basis. A very small allocation of seats is held for match-by-match sales of all-inclusive hospitality packages, which are sold at a premium. All hospitality is sold via the Premium Sales Team.

Catering is provided throughout the stadium (including in Boxes and General Admission areas) through our catering partner Delaware North. The relationship with DN is held and managed by the PSSO team. This relationship is critical as it is central to the fan experience both in the Premium and General Admission Areas.

Outside of match days the PSSO team also includes a Meeting and Events team which is responsible for selling and delivering events (in conjunction with the Premium operations team) throughout the year in various spaces on Club and Box level which can accommodate groups of differing sizes. These events vary from pitch events in the close season, conferences, product launches and even providing backdrops/sets for films.

JOB PURPOSE

To support the operational delivery and customer experience of a wide range of events. Maintain consistent standards of service, ensuring customer satisfaction and repeat business, while creating a work environment that supports Health & Safety, security and organisational values as directed by the Senior Meeting & Events Coordinator and the Meetings and Events Manager.

Please note this is a fixed-term vacancy for up to 12 months, to cover maternity leave.

KEY RESPONSIBILITIES

  • Responsible for managing all aspects of the event post booking including the operational delivery and customer facing interaction.
  • Maintain consistent standards of customer service to ensure the success of the meeting/event and customer satisfaction.
  • Ensure that venue set up, equipment and other logistical requirements is in accordance with customer requirements, brand standards and complies with Health & Safety guidelines.

Use CRM to capture all interaction with existing and potential clients.

  • Liaising with catering contractor over plans and the general coordination of events to ensure service is delivered as directed.
  • To observe and adhere to all security requirements at the Stadium.
  • To control and understand the operational costs associated to ensure each event is profitable.

To conduct show rounds and FAM trips on a regular basis and to utilise these effectively to secure business.

Liaise directly with the Sales team and Premium Sales team to explore potential up-selling and cross-selling opportunities for both departments.

To ensure pre-payments are taken and post events invoices are raised in timely manner.

Responsible for re-booking of repeat events.

To manage casual staff during events (i.e. function stewards).

  • To represent AFC at a wide variety of local, national and international commercial and networking events and to be an appropriate presence to represent a world class facility.
  • Ensure prompt resolution of customer complaints.
  • To present AFC and the Stadium in the best possible light at all times.
  • Undertake other tasks that from time to time may be allocated to the jobholder that are appropriate to the family/grade of the job.
  • To assist AFC meet its commitment to provide equal opportunities and encourage diversity in employment and related policies.
  • Comply with all relevant AFC policy and procedures, including those relating to Health and Safety, Data Protection, IT usage etc.

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

  • Educated to degree standard (or equivalent).

Specific Experience:

  • Previous experience in event co-ordination, administration and / or delivery.

Abilities/Skills/Knowledge:

Drives Results:

  • Exceptional organisational skills, including the proven ability to manage a fast-paced and operational customer facing environment.
  • An ability to review the current operation and identify areas for improvement.
  • Supports Club decisions and follows through on commitments made.
  • Deals effectively with problems to avoid escalation; endeavours to deliver 'right first time'.
  • Uses common sense, past experience and intellectual rigour and insight to plan and execute activities.

Teamwork:

  • Builds and maintains positive working relationships.

Actively cooperates and communicates with others, fostering a culture of teamwork and collaboration.

Fan & Customer Focus:

  • Seeks out and acts upon opportunities to improve the customer experience.

Skills & Expertise:

  • Positive about achieving Club, departmental and individual success.
  • Proactively takes on new responsibilities and seeks out opportunities to learn new skills.

Lives the Values:

Is trustworthy, respects colleagues and demonstrates a willingness to help others achieve their goals.

  • Acts with honesty and integrity, demonstrates respect, diversity and is professional at all times.
  • Have a can do attitude and be prepared to roll your sleeves up and get involved to ensure the day/day service provision is best in class.

Hours of Work

You will ordinarily be required to work 40 hours per week and will involve evening and & weekend work.

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Closing Date: 25/09/2019

Apply Now
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