The first point of contact to the Club including general enquiries and a wide variety of queries from supporters and the public. Responsible for Customer Services including the sale and renewal of circa £100 million of tickets per season, providing excellent customer service to purchasers/supporters at all points of the buying circle, including ticketing related operations on match day.
MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION
The job holder must have experience of customer service within either a Contact Centre or Face to Face environment.
The job holder ideally will have specific knowledge relating to at least one of the workstreams within the Contact Centre.
The job holder must have the ability communicate to a high level both verbally and written communication. The job holder must be PC proficient and be confident in operating standard office applications in addition to being comfortable operating different software applications concurrently.
Hours of work will vary on a weekly/ monthy basis and will include matchday working.
Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.
Please note, this vacancy closes on 24/10/17, so this means you have until 23:59 on the 24th October 2017 to apply.