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Premium Sales Executive (Fixed Term)
Highbury House
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Description

The Premium Sales department is a subset of the Hospitality department. The Premium Sales department is responsible for generating new business and delivering the sales and marketing plan for the premium areas of the stadium to include: Seasonal Boxes, Club Level Season tickets, Seasonal Premium/regular dining, match by match hospitality, and match by match dining.

The primary purpose of this role is to bring a proactive, data-driven, strategic approach to selling seasonal Club Level season tickets, premium and regular seasonal dining and match by match hospitality.

This role will be fixed term up to 31st July 2020.

Key Responsibilities

  • Drive sales of match-by-match inventory using a data-driven, proactive, strategic sales approach
  • Pro-actively build the Club Level and Box Level waiting list
  • To use CRM to capture all interaction with existing and potential clients and to identify sales trends and potential areas of opportunity
  • To undertake outbound sales calls and external appointments to achieve targeted numbers of sales for Club Level Season tickets, Seasonal Executive Boxes, Premium & regular seasonal dining, match by match hospitality, match by match dining, and any additional products that may be required by the club
  • Research and establish sales initiatives to build the database of potential clients and drive further hospitality sales
  • When required, attend commercial and networking evenings to represent the Club and to increase awareness of Arsenal Club and Box Level facilities amongst potential clients and attracting new business
  • Liaise directly with the M&E team to explore potential cross-selling opportunities for both departments
  • Follow-up any assigned inbound inquires
  • Convert sales leads from incoming enquiries
  • To be in attendance during each matchday to establish new contacts in order to continue to build the sales pipeline
  • Complete any administration as required
  • Liaise with all other departments within the hospitality section and other Arsenal departments
  • Liaise with Delaware North Companies employees and managers on match days and during Club Level events
  • Communicate internally with the Box Office team and Premium Membership Service to transition clients from the sales team to the operations/service teams
  • Actively monitor personal performance at work, looking to consistently contribute to personal objectives and team goals, and focus own activities accordingly
  • Undertake other tasks that from time to time may be allocated to the jobholder that are appropriate to the level/grade of the job

Main Job Requirements and Person Specification

Education/Qualifications/Training

  • Educated to Degree level or equivalent
  • Excellent knowledge of the sales process

Specific Experience

  • Relevant experience of working in pro-active sales, ideally within an FMCG sales environment and/or with high net worth clients
  • Track record of high performance within a sales environment

Abilities/Skills/Knowledge

  • Excellent written and spoken English
  • Knowledge of MS Office suite of programmes
  • Possess a problem solving, pro-active and consultative approach to meeting clients' needs
  • Able to identify problems quickly and balance solutions with time/cost
  • Able to present complicated options in a clear and effective manner both over the phone and in person
  • Able to function well in a high pressure environment
  • Able to source own sales leads
  • Able to complete work to a set schedule with minimal supervision
  • Able to multi task effectively
  • Positive and flexible approach to work with a proven commitment to teamwork
  • Proven ability to communicate effectively with a dynamic range of individuals - both internally and externally
  • Excellent organisational, presentational and interpersonal skills

Hours of Work

Your normal basic week is 09:00 to 17:00 from Monday to Friday including one hour for lunch; a total of 40 hours per week.

Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment

Closing Date: 25/06/2018

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