The Emirates Stadium tour is a major fan brand touch-point which reaches and engages over 200,000 visitors each year. Tours supports overall Retail revenue streams an there is great potential for growth through the audio-tour structure which provides a more flexible and relevant brand experience to more varied customer segments. The museum also provides the fans with an in depth history of Arsenal Football Club. Our ambition is to significantly increase footfall, maximise sales with existing fans/visitors and to compete more effectively with leading tourist attractions to deliver the targets within the 5 year plan.
Reporting into the Tour & Museum Operations Manager, the Tour & Museum Coordinator is on point to coordinate and coach the activities of a team of people (comprising of employees and casual workers) within defined areas throughout the operational window. The Tour & Museum Coordinator will have accountability for providing direction to the team and reassigning available resources as required. They will monitor and review activities to ensure the Tour & Museum operational standards are being executed day in day out, ensuring a great fan experience and making appropriate recommendations which focus & drive continuous improvement. The role of the Tour & Museum Coordinator is to oversee the day to day operation and should be walking, reviewing and evaluating the customer journey throughout the trading day.
The key focus of the role is on:
MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION
Has a basic understanding and is willing to meet the following competency levels:
Fan & Visitor Focus
Skills & Expertise
Lives the Values
39 hrs, 5 days a week, late night, matchdays, 2 out of 4 weekend & bank holiday working required.
Arsenal FC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.